Michael Craton
Chester,Va.
Summary
Dynamic Assistant Production Manager skilled in coordinating production schedules and implementing process improvements. Committed to enhancing operational efficiency and ensuring compliance with health and safety regulations.
Overview
27
27
years of professional experience
Work History
Assistant Production Manager
Alsco Uniforms
Colonial Heights, Va
09.2021 - Current
- Coordinated production schedules to optimize workflow and enhance operational efficiency.
- Assisted in managing inventory control processes to ensure accuracy and minimize waste.
- Implemented process improvements that increased productivity and reduced downtime across departments.
- Trained new staff on safety protocols, equipment operation, and company standards to maintain compliance.
Customer Support Specialist
Cummins Atlantic
Richmond Va.
02.1999 - 09.2016
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
- Analyzed customer feedback to identify trends and inform product enhancements, contributing to service quality improvements.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
Thomas Dale
Chester , Va06-1993
Skills
- Operational efficiency
- Deadline oriented
- Health and safety regulations
- Team development
Timeline
Assistant Production Manager
Alsco Uniforms
09.2021 - Current
Customer Support Specialist
Cummins Atlantic
02.1999 - 09.2016
High School Diploma -
Thomas Dale