Michael Evans
Williamsburg
Summary
Dynamic management professional with a strong record in enhancing guest satisfaction through effective complaint resolution. Proven ability to develop marketing strategies that drive service promotion and growth, while supervising teams to maintain high-quality dining experiences.
Overview
12
12
years of professional experience
Work History
Keyholder Manager
Carrabba's Restaurant
Williamsburg
03.2025 - Current
- Supervised staff to ensure exceptional customer service and enhance dining experience.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Collaborated with management to identify key tasks and effectively delegate responsibilities to staff.
- Conducted inspections of food preparation areas to uphold cleanliness and safety standards.
In House Marketing
Wyndham Resorts
Williamsburg
07.2024 - 09.2025
- Developed marketing strategies that increased awareness of resort services and amenities.
- Conducted market research to uncover customer needs and identify emerging trends.
- Analyzed market trends to pinpoint new growth opportunities for the resort.
Kitchen Lead
Pierce's Pitt BBQ
Williamsburg
05.2023 - 10.2024
- Supervised kitchen staff, enhancing food preparation and service efficiency.
- Trained new employees on safety practices and kitchen protocols, fostering a safe work environment.
- Executed opening and closing kitchen supervisory tasks, ensuring compliance with operational checklists.
Bulk Operator
Owens and Illinois
Williamsburg
08.2022 - 11.2023
- Operated glass production machinery, maintaining high standards of quality and safety.
- Inspected production lines to verify compliance with safety and quality standards.
- Trained new operators on safety protocols and operational procedures to enhance team readiness.
Transfers Lead Supervisor
Haynes Furniture
Williamsburg
01.2017 - 08.2022
- Supervised daily operations and team performance in furniture retail, ensuring alignment with sales targets and service standards.
- Trained staff on product knowledge and customer service techniques to enhance customer satisfaction and sales effectiveness.
- Conducted regular team meetings to align on goals, objectives, and strategies, fostering a collaborative team environment.
Sales Representative
Westgate Resorts
Williamsburg
05.2019 - 03.2021
- Analyzed market trends to identify new opportunities for sales growth within the resort industry.
- Delivered engaging presentations that highlighted resort offerings and promotions, enhancing guest interest.
- Maintained detailed records of sales and prospecting activities to support strategic decision-making.
Food & Beverage Supervisor
Marriott Manor Club
Williamsburg
03.2014 - 09.2016
- Supervised daily operations of food and beverage services at luxury resort, ensuring high guest satisfaction and service standards.
- Managed inventory levels and ordered supplies to ensure uninterrupted service and optimal stock availability.
- Developed schedules for staff, balancing workload and peak service times.
- Reviewed weekly sales reports to identify trends in sales volume, informing menu adjustments and promotions.
Education
SPORTS MANAGEMENT -
OLD DOMINION UNIVERSITY
Norfolk, VA08-2004
GENERAL STUDIES -
JAMESTOWN HIGH SCHOOL
WILLIAMSBURG, VA06-2004
Skills
- Management Experience
- Staff training
- Strategic planning
- Logistics coordination
- Customer Service
- Problem-solving
- Bulk machine operator
Personal Information
Date of Birth: 10/26/86
Timeline
Keyholder Manager
Carrabba's Restaurant
03.2025 - Current
In House Marketing
Wyndham Resorts
07.2024 - 09.2025
Kitchen Lead
Pierce's Pitt BBQ
05.2023 - 10.2024
Bulk Operator
Owens and Illinois
08.2022 - 11.2023
Sales Representative
Westgate Resorts
05.2019 - 03.2021
Transfers Lead Supervisor
Haynes Furniture
01.2017 - 08.2022
Food & Beverage Supervisor
Marriott Manor Club
03.2014 - 09.2016
SPORTS MANAGEMENT -
OLD DOMINION UNIVERSITY
GENERAL STUDIES -
JAMESTOWN HIGH SCHOOL