Michael Giles

• Collaborated with team members to ensure smooth workflow and successful project completion.
• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
• Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
• Ensured high-quality results by consistently following manufacturer specifications during installations.
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• Continuously updated technical knowledge through professional development opportunities, ensuring expertise in the latest industry trends and technologies.
• Increased repeat business by building strong relationships with clients through exceptional service delivery.
• Expedited installation times with efficient scheduling and coordination of resources.
• Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
• Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
• Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
• Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
• Streamlined communication among team members, resulting in improved collaboration and increased productivity on the job site.
• Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
• Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
• Operated tools, equipment, and machinery according to safety standards.
• Installed complete systems at new residential and business construction sites.
• Laid out materials and system components to prepare for installation.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Calculated materials and time needed for each job.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Fixed broken systems with [Type] tools and educated customers on proper use to prevent future mishaps.
• Updated company database with detailed installation and repair data to support accurate records.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Demonstrated to customers proper methods for operating equipment after it had been installed.

Assisted in the recovery and cleanup of hazardous materials, using the proper PPE adhering to OSHA's guidelines.

• Ensured safety compliance by strictly adhering to established protocols during all recovery operations.

Performed day to day maintenance on the E2C aircraft. Flight line troubleshooter, ensuring the aircraft was ready for flight. CDI certified to inspect maintenance performed by personnel within my shop.

• Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
• Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
• Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.