Michael Hahn
Henrico
Summary
Results-driven Operations Manager with 20+ years of leadership experience across construction, warehouse, and distribution operations, including 3.5 years leading large-scale operations at Owens & Minor. Proven success in improving operational performance, leading teams, solving complex business challenges, implementing technology upgrades, driving safety and quality initiatives, and optimizing labor and processes. Experienced in change management, continuous improvement, and delivering results while maintaining strong employee engagement and customer focus. Seeking to leverage operations and leadership experience in manufacturing, distribution, or operations leadership roles.
Overview
20
20
years of professional experience
Work History
Operations Manager
Owens & Minor
Ashland, VA
01.2023 - 06.2026
- Directed day-to-day warehouse and distribution operations while ensuring productivity, service, quality, and safety targets were achieved.
- Led supervisors and frontline teams across multiple operational areas to maintain throughput and customer commitments.
- Managed labor allocation and staffing plans to align resources with changing business demands.
- Implemented operational strategies to improve efficiency and maintain service levels during workforce and volume fluctuations.
- Monitored and drove KPI performance including productivity, quality, accuracy, attendance, and operational execution.
- Developed supervisors through coaching, accountability, performance management, and leadership development.
- Led quality and corrective action processes to improve compliance and operational consistency.
- Partnered with HR, quality, inventory, and senior leadership teams to execute site initiatives and business priorities.
- Identified process improvement opportunities through data analysis and operational observation.
- Maintained focus on employee engagement, communication, and team accountability.
- Supported onboarding, training, and development efforts to improve retention and operational readiness.
- Managed competing priorities while maintaining daily operations and achieving long-term objectives.
- Hosted and led regular distribution center tours and operational reviews for customers, vendor partners, and government representatives, including state-level leadership, showcasing operational performance, safety practices, and business capabilities.
- Served as a site leader during the transition from voice-directed picking to Vision Picking technology, overseeing operational readiness, workforce adoption, training execution, and stabilization to improve productivity and accuracy.
- Implemented technology enhancements and process improvements across warehouse operations to streamline workflows, increase operational efficiency, and support cost reduction initiatives.
- Selected as a pilot location leader for multiple warehouse management system (WMS) upgrades and operational technology implementations prior to enterprise-wide deployment across the network.
- Partnered with cross-functional teams to test, validate, and refine new system capabilities, providing operational feedback that influenced broader company implementation strategies.
- Designed and implemented Leader Standard Work (LSW) for supervisor teams to establish consistent execution, improve communication cadence, strengthen accountability, and increase operational discipline.
- Standardized daily management routines including floor audits, KPI reviews, coaching expectations, follow-up actions, and shift communication processes.
Operations Supervisor
Owens & Minor
Allentown, PA
09.2020 - 01.2023
- Oversee daily loading and unloading of outbound/inbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Motivated and trained employees to maximize team productivity.
- Managed 40-50 team members on second shift across multiple start times and departments to increase labor efficiency, quality control and employee performance, resulting in reductions of overtime.
- Implemented 5S procedures and safety policies.
- Participated in preparation of President Trumps visit.
- Strive to continuously create and improve new and existing operating procedures.
- Worked with Bulk and LUM Leads to improve workflow through releasing and giving out work. Improved sortation codes and update shipper/packer as necessary.
- Worked with Dock Lead to improve workflow on dock though assigning dock doors, MOD spurs and assign teammates to specific job functions.
- Manages teammate time, attendance, schedules and break times.
- Makes recommendations and implements customer service for assigned functions, resolving issues to service quality, pick pack and ship requirements and deliveries. Coordinates with local Account Management team, Transportation, CEC and Corporate Operations.
- Provide proactive performance feedback to teammates, coaching and corrective action when needed.
- Supports and implements conversation of new customers and oversee operations at DC to ensure success of new business for Penn State Hershey and additional locations for Lehigh Valley Hospitals.
- Managed COI program in DC70. Coordinating with COI team/offsite warehouse to manage inventory.
- Oversee account moves for MSKCC and HSS to DC94. Coordinated inventory moves and traveled to DC94 to oversee operations.
- Backup DR for DC70.
- Supported and trained new leadership at DC70. Encouraged positive feedback and constructive criticism.
- Traveled to DC 94, 89, 87 and 78 as SWAT leadership.
- Tracked and order necessary operational supplies for DC70.
- Oversee contractors working in DC70.
- Managed RF and Jennifer Units.
- Managed Printer and IT related issues at DC70
Warehouse Lead
Owens & Minor
Allentown, PA
09.2019 - 09.2020
- Managed resource allocation and scheduling of employees.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Trained employees on equipment operation and safety protocols.
- Delivered updates on anticipated task completion times.
- Oversee daily operations and assigns job functions to teammates according to shipping and receiving schedules and operational demands.
- Verifies materials loaded or unloaded against work order or bill of lading.
- Directs Material Handlers or Distribution Coordinators to move materials or products to storage areas.
- Trains or ensures training of new teammates or retrains existing teammates in job functions.
- Interprets specifications and job orders to teammates and assigns duties.
- Managed scheduling and task delegation for 50-member warehouse team
- Monitored performance and safety practices for warehouse staff
Distribution Teammate Equipment Operator
Owens & Minor
Allentown, PA
07.2018 - 09.2019
- Assuring that shipping/receiving counts match picking/purchase order documents and assisting in resolving any discrepancies.
- Unloads, receives, and processes inbound and outbound shipments.
- Picking orders to be shipped, ensure proper labels and paperwork have been applied before shipping.
- Accurately picks, packs, sorts and loads products.
- Uses pallet jack to load pallets into trucks.
- Relocates pallets/cases from reserve location to pick location using cherry picker or forklift.
- Help supply local hospitals, clinics and doctors with medical supplies from PPE to surgical equipment.
Mill Operator
Hoffman Industries
Reading, Pa.
05.2017 - 05.2018
- Operated forklift to load, unload material.
- Maintained Mill and various machines need to operate steel mill.
- Operated steel mill to produce steel tubing.
- Maintained productions standards to meet QC guidelines
Subcontractor
Self Employed Services
01.2008 - 04.2017
- Supervised additional subcontractors and craftsmen.
- Managed on-site property inspections and worked to resolve issues.
- Observed all residential and commercial building codes and obtained permits when necessary.
- Worked closely with homeowners to ascertain specifics of project.
- Full Service Kitchen and Bathroom Remodels
Subcontractor
Self Employed Services
01.2006 - 12.2007
- Delivered high level of service to all customers and effectively resolved issues.
- Worked with 84 Lumber and BMC West
- New home production Trim, doors, windows and cabinetry
Education
Oley Valley Senior High School
Oley, PASkills
- Operations Management
- Warehouse & Distribution Operations
- Team Leadership & Development
- Problem Solving & Decision Making
- Process & Continues Improvement
- Safety Leadership & Compliance
- Change Management
- Labor & Workforce Management
- Performance Management
- Warehouse Management Systems (WMS)
- Technology Implementation
- Cost Reduction & Efficiency Improvement
Timeline
Operations Manager
Owens & Minor
01.2023 - 06.2026
Operations Supervisor
Owens & Minor
09.2020 - 01.2023
Warehouse Lead
Owens & Minor
09.2019 - 09.2020
Distribution Teammate Equipment Operator
Owens & Minor
07.2018 - 09.2019
Mill Operator
Hoffman Industries
05.2017 - 05.2018
Subcontractor
Self Employed Services
01.2008 - 04.2017
Subcontractor
Self Employed Services
01.2006 - 12.2007
Oley Valley Senior High School