- Volunteering
- Outdoor Recreation
- Gardening
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Backpacking
- Cooking
Michael Hartzell
Springfield
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Demonstrates strong analytical skills and brings positive attitude and commitment to continuous learning and growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Area Operations Manager, Mid-Atlantic
United Service Organization (USO)
10.2010 - Current
- Manage the daily operation of multiple 20,000+sq, ft and several 4,000+sq.ft facilities, including maintenance, repairs and vendor management
- Supervise a team of seven center operation specialist, that ensure the day to day operations of each facility is completed efficiently and to standard
- Assessed evolving needs of diverse client base to identify, develop, and tailor programs that best served their unique capabilities and interests
- Drafted program proposals and budgets to effectively convey the need, purpose, and standard operating procedures of each program
- Regularly reevaluated program implementation and effectiveness, identifying problems, recommending improvements, and adjusting practices as necessary
- Developed, planned, and implemented recreational activities that promoted group interaction, promoted healthy life habits through physical activity, and/or fostered family interaction
- Helped implement civilian employment training opportunities through Cisco Certification Training Course, Project Management Professional Training Course, and Hire Heroes USA workshops
- Served as lead during activity execution, overseeing all support staff and volunteers, mitigating risk and safety concerns, facilitating participant engagement and enjoyment, and adapting program to conform to any unforeseen conditions or complications that arose
- Built and maintained optimal working relationships with hospital command groups, military personnel, other non-profit organizations, partners, volunteers, and vendors to carry out program activities in accordance with USO’s Standards of Excellence
- Managed multiple programs at varying stages, whether regularly held, seasonally held or a special event, meeting all time sensitive deadlines and following all appropriate military procedures
- Continuously reached out to client base and conducted marketing efforts to maximize participation
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Owner / Operator
All Outdoor Services, LLC
02.2016 - 02.2020
- Manage all day to day operations of landscaping company to include administrative duties, conducting estimates, preparing proposals, purchasing, equipment maintenance, and execution of projects
- Engage with diverse group of customers with varying needs from initial contact through project execution and invoicing, dealing with unforeseen issues and managing expectations with tact
- The vast majority of business is based on customer recommendations
- Hire and supervise contracted staff on various projects, ensuring work provided meets or exceeds project objectives, staff is appropriately trained, performance compiles with all regulatory and safety standards, and personnel conduct themselves professionally
- Balance various administrative and financial tasks in highly organized manner to include, compliance with multiple licensing requirements, budget planning, financial oversight, invoicing, scheduling, and tax preparation
- Assisted in recruiting, hiring and training of team members.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Program Lead
Fairfax County Department of Community Recreation
01.2009 - 05.2009
- Developed and implemented recreational program planning for special needs children
- Guided and instructed children in various recreational activities, assisting with childcare as needed
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
Bachelor of Science - Health, Fitness & Recreation Resources, Parks EcreatiManagement Concentration
George Mason University
Fairfax, VASkills
- Warehouse management
- Cost reduction
- Maintenance scheduling
- Staff development
- Facility management
- Operational efficiency
- Operational excellence
- Staffing oversight
- Budgets
Community Service
Archery Program, Fairfax, VA, 05/01/11, Present, Volunteer
Certification
- Forklift Certified - Current
- Sexual Harassment Prevention Supervisor and Mangers - Knowledge City - Current
- Recognizing and De-Escalating Violence - Knowledge City - Current
- Employee Relations Manager - Ethics Point - Current
- Building Resilience in Your Professional Life - Knowledge City - Current
Interests
Timeline
Owner / Operator
All Outdoor Services, LLC
02.2016 - 02.2020
Senior Area Operations Manager, Mid-Atlantic
United Service Organization (USO)
10.2010 - Current
Program Lead
Fairfax County Department of Community Recreation
01.2009 - 05.2009
Bachelor of Science - Health, Fitness & Recreation Resources, Parks EcreatiManagement Concentration
George Mason University
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