Michael Harvey
Newport News
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dynamic Service Manager with a proven track record at Pressure Works, Inc., excelling in customer relationship management and complaint resolution. Adept at optimizing workflows and leading teams to achieve project goals. Skilled in equipment maintenance and effective communication, fostering strong client connections and enhancing service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Pressure Works, Inc.
Richmond
05.2022 - 07.2025
- Trained and mentored staff on customer service best practices and procedures.
- Managed daily operations of service department to ensure efficient workflow.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Technical Service and Maintenance Technician
Harper & Company
Newport News
03.2021 - 05.2022
- Conducted routine inspections of equipment and systems for preventive maintenance.
- Maintained inventory of tools and supplies for efficient operations.
- Ensured compliance with safety protocols during maintenance tasks.
- Operated hand and power tools to complete repairs.
- Maintained accurate records of all maintenance activities performed.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Adjunct Professor
Old Dominion University
Norfolk
08.2018 - 05.2021
- Developed engaging course materials for undergraduate students in the biological sciences.
- Facilitated interactive classroom discussions to enhance student understanding and participation.
- Evaluated student assignments and provided constructive feedback to promote learning.
- Implemented innovative teaching methods to accommodate different learning styles.
- Developed custom course syllabus outlining standards, material, grading, and progression for students.
Education
Master of Science - Marine Biology
Old Dominion University
Norfolk, VA05-2018
Skills
- Customer service
- Complaint resolution
- Workflow optimization
- Customer relationship management
- Course development
- Equipment maintenance
- Team leadership
- Effective communication
- Problem solving
Accomplishments
- OSHA Safety Certificate
- Microsoft 365 Certified
Certification
- Certified Forklift Operator
- Honda small engine certified mechanic
References
References available upon request.
Timeline
Service Manager
Pressure Works, Inc.
05.2022 - 07.2025
Technical Service and Maintenance Technician
Harper & Company
03.2021 - 05.2022
Adjunct Professor
Old Dominion University
08.2018 - 05.2021
Master of Science - Marine Biology
Old Dominion University
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