Michael Hassan
Virginia Beach
Summary
Detail-oriented Professional skilled in vehicle inspections and client communication. Ensures legal compliance through accurate assessments and effective coordination with law enforcement. Committed to maintaining client trust and enhancing recovery rates through clear and timely updates.
Offering solid foundation in conflict resolution and strong interpersonal skills, eager to learn and develop in challenging environment. Brings understanding of finance and legal compliance, with ability to quickly adapt to industry standards and practices. Ready to use and develop negotiation and communication skills in [Desired Position] role.
Developed skills in high-pressure environments requiring effective communication and conflict resolution. Proven ability to navigate complex situations and de-escalate conflicts while maintaining professionalism. Seeking to transition into new field by leveraging strong interpersonal and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Repossession Agent
Summs Skip and Collateral
Virginia Beach, VA
12.2023 - Current
- Conducted thorough vehicle inspections to assess condition and compliance with company standards.
- Coordinated with local law enforcement to ensure safe and efficient repossession processes.
- Enhanced communication strategies with clients, improving overall recovery rates.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
- Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
- Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Safeguarded company assets and property by ensuring proper storage and security measures for repossessed vehicles in designated facilities.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA07-2013
Skills
- Physical fitness
- Vehicle inspection per condition report
- Legal compliance
- Organization skills
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Reliability
- Clear communication
- Active listening
- Effective communication
Timeline
Repossession Agent
Summs Skip and Collateral
12.2023 - Current
High School Diploma -
First Colonial High School
references
James Copeland CFO 757-636-3044
Steve Summs Co owner 757-435-4619
Matt Summs Co owner 757-4357940
Kira Mendez former supervisor 561-260-2435 email kira.mendez83@gmail.com