Michael Hayes
Big Stone Gap
Summary
Energetic and reliable individual with knack for time management and customer service. Possesses solid understanding of route planning and navigation, coupled with strong ability to handle deliveries efficiently and safely. Aiming to enhance operational efficiency and customer satisfaction through punctual and accurate delivery services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Driver/Account Manager
Keurig/Dr. Pepper
06.2019 - Current
- As a route driver I'm responsible for the delivery and merchandising of orders taken by the route's account manager
- I work with the account manager to meet all customer needs
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Route Driver
Pepsi Bottling Company of Norton
07.2014 - 06.2019
- As a route driver for Pepsi I was responsible for the sale, delivery and merchandising of product for all accounts designated to my route
- I increased sales while keeping the freshest product possible throughout the market while also growing new brands products
Account Manager
Blue Ridge Beverage
06.2017 - 04.2018
- As an account manager I was responsible for increasing sales at designated locations while ensuring products sold were fresh
- I also saw to all customer needs and grew new brands as they became available
Store Manager
Family Dollar
01.2014 - 07.2014
- As store manager I supervised the day to day operations
- I stocked, cleaned, and reset sections of the store while maintaining an environment that would be pleasurable to shop in
- I received all warehouse truck shipments and DSD vendors
- I provided customer service and saw to all customer complaints and requests, as well as any needs of employees
- I made weekly schedules to meet store needs while remaining under our alloted payroll
Independent Distributor
Flowers Foods Inc.
09.2013 - 01.2014
- As an independent distributor I delivered fresh product to various locations daily
- I rotated stock and removed stale products from stores
- I maintained good relationships with my customers, both consumers and store personnel
- I managed inventory and made daily orders
Associate
Keebler
03.2013 - 09.2013
- I was responsible for stocking and rotating products at various locations while providing customer service
Correctional Officer
Bland Correctional Center
09.2011 - 04.2012
- My duties were to maintain the security of the institution and provide a safe environment for staff and offenders
Assistant
Scrub-A-Dub
05.2010 - 09.2010
- My duties mostly included assisting with cleaning carpet and upholstery and stripping and waxing tile for homes and businesses
- I also did custodial work such as sweeping, mopping, dusting, and changing trash can liners
- I quoted prices, collected payments, and managed inventory
Fuel Coordinator
K-VA-T Food Stores
09.2007 - 09.2010
- I ran a cash register and assisted customers with the fuel pumps as needed
- As fuel coordinator, I also made weekly schedules for the department, trained new employees, and was responsible for inventory and making sure all equipment worked properly
Shift Manager
Tops & bottoms
09.2006 - 09.2008
- As shift manager I was responsible for coordinating tasks for the sales associates and cashiers
- I trained new employees and made sure skills learned were retained and put into practice
- My responsibilities also included providing customer service, running a cash register, cleaning, organizing and stocking
- I also assisted with receiving duties and inventory
- I created orders for new products and logged new inventory into the computer system as it came into the store
Education
General Studies -
Mountain Empire Community College
Big Stone Gap, VAEnglish Major -
University of Virginia's College at Wise
Wise, VASkills
- Written communication
- Verbal communication
- Supervisory skills
- Reliability
- Flexibility
- Eagerness to succeed
- Quick learning
- Excellent customer service
- Vehicle inspections
- Strong work ethic
- Vehicle maintenance knowledge
- Equipment monitoring
Phone
Home, (276)337-7482
Certification
- Licensed Lift Truck Operator Instructor
Timeline
Route Driver/Account Manager
Keurig/Dr. Pepper
06.2019 - Current
Account Manager
Blue Ridge Beverage
06.2017 - 04.2018
Route Driver
Pepsi Bottling Company of Norton
07.2014 - 06.2019
Store Manager
Family Dollar
01.2014 - 07.2014
Independent Distributor
Flowers Foods Inc.
09.2013 - 01.2014
Associate
Keebler
03.2013 - 09.2013
Correctional Officer
Bland Correctional Center
09.2011 - 04.2012
Assistant
Scrub-A-Dub
05.2010 - 09.2010
Fuel Coordinator
K-VA-T Food Stores
09.2007 - 09.2010
Shift Manager
Tops & bottoms
09.2006 - 09.2008
English Major -
University of Virginia's College at Wise
General Studies -
Mountain Empire Community College
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