Michael Hepler
Stuarts Draft
Summary
Adept Service Technician with a proven track record at Advance Alarm and Camera, excelling in customer service and equipment troubleshooting. Demonstrated ability to diagnose and repair with attention to detail, enhancing customer satisfaction and equipment performance. Skilled in conveying complex technical information to non-technical clients, ensuring optimal equipment use.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Advance Alarm and Camera
08.2015 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma -
Geroge Wythe
Wytheville, VA06-1999
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Power tool proficiency
- Equipment troubleshooting
Certification
Department of Criminal Justice
Timeline
Service Technician
Advance Alarm and Camera
08.2015 - Current
Department of Criminal Justice
High School Diploma -
Geroge Wythe
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