Michael Herbst

• May 2026 Employee of the month.
• Increased customer satisfaction by solving complex issues and providing exceptional service at all times.
• Built relationship with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
• Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
• Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.

• Advised customers on product selection, including sizing, accessories, and care, utilizing product knowledge to
  enhance shopping experiences and increase sales.
• Processed transactions efficiently for a diverse range of sports apparel, equipment, and accessories, ensuring
  accuracy and timeliness.
• Conducted product research to assess availability and recommend alternatives, helping to maintain high levels
  of customer satisfaction and drive sales.
  
• Promoted customer engagement by encouraging participation in the Dick's Reward program, contributing to
  store goals and fostering customer loyalty.
• Resolved customer concerns by addressing product issues and pricing discrepancies with effective
  communication, ensuring timely solutions and maintaining positive relationships

• Conducted interviews with local residents in compliance with official regulations and instructions to gather
  accurate and reliable census data.
• Communicated effectively with participants, clearly explaining survey objectives and procedures, and
  interpreted questions to ensure participant understanding and accurate responses.
• Managed and organized data by compiling, recording, and coding interview results according to Bureau
  guidelines, ensuring systematic data entry and storage.
• Verified data accuracy by reviewing completed surveys for completeness and consistency, ensuring data
  integrity prior to submission.
• Assisted census participants by guiding them through survey and questionnaire completion, ensuring clarity and accuracy in responses.
  

● Optimized guest flow management by accurately assessing and communicating wait times to incoming

patrons, ensuring a smooth and organized dining experience.

● Handled incoming calls with professionalism and efficiency, providing essential information and addressing

guest needs in a timely manner.

● Fostered customer satisfaction by engaging with patrons, addressing concerns, and proactively resolving

issues, ensuring an exceptional dining experience.

● Collaborated across teams to support colleagues and maintain positive working relationships, contributing to a

cooperative and high-functioning environment.