Michael Jackson
Glen Allen
Summary
Dynamic Account Manager with a proven track record at Premium Distributors of Virginia, excelling in contract negotiation and client data analysis. Skilled in developing revenue growth strategies and fostering strong customer relationships, I consistently drive profitability and enhance client satisfaction through effective technical support and strategic insights.
Overview
16
16
years of professional experience
Work History
Account Manager
Premium Distributors of Virginia
Richmond
03.2022 - Current
- Solicited feedback from customers on their experience with products or services.
- Provided technical support to customers when needed.
- Negotiated contracts with clients to maximize profitability.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Ensured compliance with industry regulations when dealing with clients.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- De-escalated customer interactions by providing alternative solutions to issues.
- Replenished and arranged items to maintain appearance.
Sales Associate
Premium Distributors of Virginia
Richmond
03.2021 - 03.2022
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
Lead Merchandiser
Premium Distributors of Virginia
Richmond
03.2009 - 03.2021
- Collaborated with buyers to determine optimal product mix based on market research data.
- Provided guidance to store managers regarding product selection and promotion strategies.
- Performed regular audits of inventory levels at each store location.
Education
Bachelor of Science - Information And Computer Systems
Bridgewater College
Bridgewater, VA05-2008
Skills
- Contract negotiation
- Technical support
- Client data analysis
- Revenue growth strategies
Timeline
Account Manager
Premium Distributors of Virginia
03.2022 - Current
Sales Associate
Premium Distributors of Virginia
03.2021 - 03.2022
Lead Merchandiser
Premium Distributors of Virginia
03.2009 - 03.2021
Bachelor of Science - Information And Computer Systems
Bridgewater College