MICHAEL J. DELGADO
Newport News
Summary
Customer-focused IT professional with a CompTIA Security+ CE certification and hands-on experience supporting users through technical issues, system access requests, and process-driven troubleshooting. Strong background in customer service, clear communication, and issue documentation, with the ability to support users calmly and efficiently while following established procedures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Ferguson Enterprises LLC
01.2024 - Current
• Provided day-to-day support to internal team members by resolving order, inventory, and system-related issues
• Delivered consistent customer service by responding to requests, answering questions, and ensuring accurate order fulfillment
• Used internal systems to track requests, document issues, and ensure accurate recordkeeping
• Communicated clearly with team members and supervisors to escalate unresolved issues and provide timely updates
• Followed standardized workflows and service procedures to ensure timely and professional issue resolution
Education
Bachelor of Science - Sociology
Norfolk State University
Norfolk, Virginia, VA12-2019
Skills
- User Support, Active Directory (User & Group Management)
- Windows Server, PowerShell Basics, Ticket Documentation & Escalation
- Networking Fundamentals, Cybersecurity Fundamentals,
- Microsoft Office & Google Workspace,
- Customer service and conflict de-escalation
Certification
CompTIA Security+ CE | ID: COMP001022411293
Timeline
Warehouse Associate
Ferguson Enterprises LLC
01.2024 - Current
Bachelor of Science - Sociology
Norfolk State University