Michael Johnson
Richmond,VA
Summary
Experienced support professional prepared for the Residential House Supervisor role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Diversity Training & Support Center
12.2024 - Current
- Assisted individuals with daily living activities, promoting independence and self-sufficiency.
- Implemented individualized support plans, ensuring alignment with client goals and preferences.
- Monitored client progress, documenting changes in behavior and response to interventions.
- Conducted safety assessments, identifying potential risks and implementing preventative measures.
- Maintained accurate records of services provided, ensuring compliance with regulatory standards.
- Maintained clean, safe, and well-organized living environment.
Senior Customer Service Representative
Owens & Minor
10.2017 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and managing account updates efficiently.
- Trained new staff on procedures and best practices for customer service excellence.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Service Manager
Lowes Home Improvment
09.2011 - 10.2017
- Streamlined operational processes, enhancing efficiency across departments.
- Led cross-functional teams to implement strategic initiatives improving workflow consistency.
- Developed training programs for staff, fostering a culture of continuous improvement and skill enhancement.
- Monitored key performance indicators, identifying trends to guide decision-making and resource allocation.
- Collaborated with upper management to set departmental goals aligned with company objectives.
- Managed inventory systems, ensuring accuracy in stock levels and reducing discrepancies.
Store Manager
Food Lion
10.2006 - 10.2011
- Led daily store operations, ensuring compliance with company policies and procedures.
- Developed training programs for staff, enhancing customer service skills and operational efficiency.
- Monitored inventory levels and implemented strategies to reduce shrinkage and improve stock accuracy.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Potomac Senior High School
Oxon Hill, MD06-1988
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medical Administration
- Health and safety requirements
- TOVA Training
- Transportation
- Team collaboration
- Staff Management
Certification
- DCA - Direct Care Aide
- First Aid Certified
- TOVA Trained
Timeline
Direct Support Professional
Diversity Training & Support Center
12.2024 - Current
Senior Customer Service Representative
Owens & Minor
10.2017 - 11.2024
Service Manager
Lowes Home Improvment
09.2011 - 10.2017
Store Manager
Food Lion
10.2006 - 10.2011
High School Diploma -
Potomac Senior High School
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