Michael Jones
Reston
Summary
Results-driven operations and customer service professional with 8+ years of experience in team leadership, office management, and field supervision. Proven ability to streamline operations, manage staff, and deliver high-quality service that drives customer satisfaction and business efficiency. Entrepreneurial mindset with hands-on experience in e-commerce, inventory management, and process improvement. Known for strong organizational skills, attention to detail, and the ability to lead teams in fast-paced environments.
Overview
14
14
years of professional experience
Work History
E-commerce Reseller / Small Business Operator
- Managed full-cycle inventory operations including sourcing, refurbishing, photography, listing, packaging, and shipping.
- Tracked financial performance, expenses, and profitability.
- Built and maintained online listings to drive sales and customer engagement.
Field Supervisor
MDB Painting, Inc.
Ashburn, VA
10.2020 - Current
- Supervise and coordinate field staff across multiple job sites, ensuring projects are completed on time and meet quality standards.
- Schedule and assign personnel based on workload, priorities, and deadlines to maximize efficiency.
- Monitor team performance and enforce company standards, safety protocols, and operational procedures.
- Analyze completed projects and provide performance insights to management to improve future outcomes.
- Identify workflow inefficiencies and implement process improvements to enhance productivity.
Office Manager
MDB Painting, Inc.
Ashburn, VA
01.2018 - 10.2020
- Managed daily office operations, including payroll, scheduling, recordkeeping, and internal communications.
- Developed and maintained filing systems and administrative processes to improve organization and efficiency.
- Oversaw supply management and vendor coordination, ensuring cost-effective procurement.
- Supported financial operations by assisting with budgeting, expense tracking, and variance analysis.
- Supervised administrative staff and delegated tasks to maintain smooth office workflow.
- Generated reports and analyzed business trends to support management decision-making.
Assistant Produce Manager
Harris Teeter
Ashburn, VA
07.2017 - 12.2017
- Delivered exceptional customer service, resolving issues and enhancing the shopping experience.
- Managed inventory, ordering, merchandising, and product quality to meet department standards.
- Supervised and trained team members, improving productivity and service consistency.
- Maintained accurate sales and inventory records to support operational efficiency.
- Created visually appealing product displays to drive customer engagement and sales.
Receiving Specialist
The Fresh Market
Ashburn, VA
09.2015 - 06.2017
- Managed receiving, inspection, and documentation of incoming shipments to ensure accuracy and compliance.
- Maintained inventory systems and verified data accuracy using computer tracking tools.
- Coordinated shipping and logistics, ensuring proper packaging and timely distribution.
- Conducted cycle counts and inventory audits to maintain accurate stock levels.
- Ensured security and proper handling of goods, supplies, and equipment.
Stock Clerk
Giant Food
Ashburn, VA
06.2012 - 06.2014
- Stocked and organized merchandise to maintain a clean, accessible, and visually appealing sales floor.
- Assisted customers with product selection and inquiries, providing strong customer service.
- Monitored inventory levels and supported replenishment processes.
- Verified shipment accuracy and maintained proper pricing and labeling.
Education
High School Diploma -
Stone Bridge High School
Ashburn, VASkills
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Operations & Office Management
- Inventory Management & Logistics
- Scheduling & Workforce Coordination
- Process Improvement & Efficiency
- Relationship Building
- Financial Tracking & Budget Support
- E-commerce & Small Business Operations
- Attention to Detail & Problem Solving
- Problem-solving
Timeline
Field Supervisor
MDB Painting, Inc.
10.2020 - Current
Office Manager
MDB Painting, Inc.
01.2018 - 10.2020
Assistant Produce Manager
Harris Teeter
07.2017 - 12.2017
Receiving Specialist
The Fresh Market
09.2015 - 06.2017
Stock Clerk
Giant Food
06.2012 - 06.2014
E-commerce Reseller / Small Business Operator
High School Diploma -
Stone Bridge High School