Michael Kirk

• Company Overview: Michael's Inc. is the largest American arts and crafts retail chain
• In addition to the Floor Associate role I have the following responsibilities:
• Managing and training a team of 12 Cashiers and 5 Floor Associates
• Tracking and resolving customer complaints both in-person and phone calls
• Schedule a minimum of 3 weekly customer Art Education Classes, Events, and Demonstrations
• Providing customer's and employees new product or store updates
• Builds and maintains the product displays
• Responsible for preforming opening cash drawer audits

•Interpret complex customer requirements and offer solutions that maximize profitability and add value for the customer; negotiate pricing with manufacturers and customers.

•Create accurate and professional quotations and submittal packages from customer specifications/drawings using the applicable software system (Eclipse).

•Process customer requests and generates commercial quotes for customers.

•Follow up on outstanding quotations to secure orders, improve quotation process and measure effectiveness.

•Follow up with customers to ensure orders are filled promptly; assist with project management and coordinate deliverables.

•Support the Profit Center Sales Team serving as a peer expert concerning the specifics of quotes, proposals, bid strategies and product application.

Assisting customers who purchase and/or pick up merchandise at our location

•Process Sales Orders generated at the counter

•Provide customers with reliable information regarding product specifications and pricing

•Assisting team members in servicing customers, answering phone calls, stocking merchandise and pulling orders for delivery

•Process cash sale returns and refund paperwork

•Maintaining cleanliness of counter area and ensuring merchandise displays

Receive, count, and verify incoming shipments

• Stock the warehouse and maintain cleanliness, order and safety

• Pick materials for orders, assemble and package the materials for shipment

• Monitor inventory levels and stock depletions that could impact customer service

• Answered customer phone calls, directing customers to the correct individuals if necessary
• Knowledgeable about products and services provided by Michael's
• Ensured the Store cleanliness for a positive customer and employee experience
• Experience with Point of Sale systems when assisting the Cashiers during peak business hours
• Worked directly with Management on various task and projects

• Company Overview: Papa John's Pizza is the third largest take-out and pizza delivery restaurant chain in the United States
• Received and completed customer orders from phone calls, in-person sales, and online sales.
• Resolved customer complaints or inquires
• Completed the morning prep-work to ensure the store was ready for production