Michael lewis
SALTVILLE
Summary
Dynamic Retail Sales Specialist with a proven track record at O'Reilly Auto Parts, excelling in customer service and product knowledge. Recognized for enhancing customer satisfaction through effective communication and upselling techniques, contributing to increased sales. Adept at multitasking and team collaboration, ensuring optimal store performance and inventory management.
Overview
21
21
years of professional experience
Work History
Retail Sales Specialist
Oreilly Auto Pats
06.2025 - Current
- Assisted customers in selecting automotive parts, enhancing product knowledge and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Maintained inventory levels by restocking shelves and organizing merchandise for optimal visibility.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Provided technical support to customers regarding product compatibility and installation procedures.
- Conducted routine maintenance checks on displays, ensuring compliance with store standards and safety regulations.
- Adapted quickly to new product lines, demonstrating flexibility in a fast-paced retail environment.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
Extrusion Operator
Royal Mouldings
03.2020 - 06.2021
- Operated extrusion machinery to produce high-quality plastic products.
- Monitored production processes to ensure adherence to safety and quality standards.
- Conducted routine maintenance checks on equipment to minimize downtime.
- Assisted in troubleshooting machinery issues, ensuring continuous operation.
- Implemented standard operating procedures for efficient machine setup and operation.
- Collaborated with team members to optimize production workflows and reduce waste.
- Documented production data accurately for quality control and reporting purposes.
- Participated in training sessions to enhance operational skills and safety awareness.
- Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Set up and operated extrusion machines to derive plastic compounds.
- Maintained a clean and organized work environment, reinforcing safety guidelines to minimize accidents.
- Operated multiple extrusion lines to extrude various tubes, wires, and structural shapes used in manufacturing of [Type] products.
- Demonstrated adaptability by quickly learning new techniques, processes, or equipment as required for specific job tasks.
- Monitored and maintained machine and water parameters to avoid stoppage on production line.
Welder
Utility Trailer
06.2010 - 06.2012
- Operated MIG and TIG welding equipment to fabricate metal components.
- Interpreted blueprints and technical drawings for precise weld execution.
- Conducted quality inspections on welded joints to ensure compliance with standards.
- Assisted in training new welders on safety protocols and equipment usage.
- Maintained clean and organized work area to promote safety and efficiency.
- Collaborated with team members to troubleshoot welding issues promptly.
- Followed industry regulations for safe handling of materials and equipment.
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Chipped off excess weld, slag, and spatter using hand tools.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
Mechanic
USMC Camp Pendleton
08.2004 - 08.2008
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance on various vehicle systems, ensuring optimal performance.
- Repaired engines, transmissions, and other critical components with precision.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Trained junior mechanics on safety protocols and best practices in repairs.
- Maintained detailed records of repairs and services performed for customer transparency.
- Implemented quality control measures to enhance service reliability and customer satisfaction.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Participated in ongoing training programs to stay current on industry trends and best practices.
Education
No Degree - Auto Mechanics
Arizona Automotive Institute
Glendale, AZ09-2011
No Degree - Motorcycle Mechanics
Motorcycle Mechanics Institute
Phoenix, AZ12-2010
High School Diploma -
Chilhowie High School
Chilhowie, VA06-2004
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Training and mentoring
- Management
- Attention to detail focus
- Organizational skills development
- Team building
- Cash handling accuracy
- Computer literacy
- Product knowledge expertise
- Interpersonal relationship building
- Store maintenance
- Negotiation and persuasion
- Sales expertise
- Marketing strategies
- Conflict resolution strategies
- Team collaboration aptitude
- Productivity maximization
- Loss prevention
- Upselling techniques mastery
- Loss prevention awareness
- [Product or service] expertise
- Customer loyalty cultivation
- Financial goals
- Teamwork
- Teamwork and collaboration
- Customer service
- Friendly and outgoing
- Time management
- Customer assistance
- Verbal and written communication
- Shelf stocking
- Money handling
- Relationship building
- Phone etiquette
- Store opening and closing
- Retail sales
- Retail store operations
- POS system operations
- Cash drawer balancing
- Inventory audits
- Truck unloading
- Policy and procedure adherence
- Sales goals attainment
Accomplishments
award of appreciation for timely up armor kits installation in war time. also award of appreciation for management of officers children during a event function.
Timeline
Retail Sales Specialist
Oreilly Auto Pats
06.2025 - Current
Extrusion Operator
Royal Mouldings
03.2020 - 06.2021
Welder
Utility Trailer
06.2010 - 06.2012
Mechanic
USMC Camp Pendleton
08.2004 - 08.2008
No Degree - Auto Mechanics
Arizona Automotive Institute
No Degree - Motorcycle Mechanics
Motorcycle Mechanics Institute
High School Diploma -
Chilhowie High School
Similar Profiles
Branden HuletBranden Hulet
Warehouse Worker/Customer Service at Oreilly Auto PatsWarehouse Worker/Customer Service at Oreilly Auto Pats
Caleb Garcia-RistowCaleb Garcia-Ristow
Sales Manager at Oreilly Auto PatsSales Manager at Oreilly Auto Pats
Kaleb bryantKaleb bryant
Auto Parts Specialist at Oreilly Auto PatsAuto Parts Specialist at Oreilly Auto Pats
Tristan StokesTristan Stokes
Merchandiser at Oreilly Auto PatsMerchandiser at Oreilly Auto Pats
Christopher McGheeChristopher McGhee
Foreman at United Salt CorporationForeman at United Salt Corporation