Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Little II

Chesterfield

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Mortgage Recovery Specialist

Citizens Bank
09.2024 - Current
  • Maintained strict compliance with federal and state regulations during all collections activities, ensuring ethical practices were followed at all times.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Maintained high volume of calls and met demands of busy and productive group.

Team Lead

Juicelife RVA
06.2022 - Current
  • Adhered to health department regulations regarding food handling procedures.
  • Trained new staff in relevant processes and procedures.
  • Delegated work to staff, setting priorities and goals.

Loyalty Specialist

SimpliSafe
04.2023 - 09.2024
  • Utilized problem solving skills to resolve complex matters in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Re-established customer's faith in the company by providing best retention offers available.

Real Estate Agent

EXP Realty
01.2022 - 04.2024
  • Generate leads to buy and sell properties
  • Communicate with buyers to determine their needs and show appropriate properties
  • Conduct open houses to help market for sale properties
  • Stay up-to-date on market trends and property values to best assist clients.

Student Driver/Owner

Ready Rides RVA
08.2021 - 05.2023
  • Recruit and manage multiple drivers as a service provider
  • Transport students to and from school
  • Work with a team to coordinate routes and pick/drop off times.

Customer Experience Consultant

Carmax
08.2020 - 03.2021
  • Connect with customers online and over the phone to find out what they want and need from their next car purchase
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience
  • Complete finance applications over the phone and finalize paperwork to complete home delivery and curb side pick up sales.

Account Expert

T-Mobile
05.2019 - 06.2020
  • Showed the ability to exercise judgment in identifying and implementing solutions to customer concerns and inquiries
  • Remained poised and professional while handling adverse and irate customers with empathy to come to workable solutions
  • Demonstrated product knowledge accompanied with expert negotiation skills in order to exceed monthly sales targets
  • Ability to work independently using multiple systems while maintaining customer confidentiality.

Senior Recovery Coordinator

Capital One
08.2010 - 03.2019
  • Created repayment plans based on account holders' financial status and repayment abilities
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize revenue and reduce aged accounts
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation
  • Met demands of busy collections group by performing high volume of daily calls
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
  • Completed skip traces on customers that failed to respond to collection efforts
  • Showed the ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
  • Communicated tactfully and effectively, both orally and in writing, in order to meet program objectives.

Education

Advanced Diploma -

Prince George HS
Prince George, VA
06.2007

Skills

  • Effective negotiator
  • Problem-Solving
  • Flexible team player
  • Team Leadership
  • Effective time management
  • Analytical Thinking
  • CRM Software
  • Sales expertise
  • Debt recovery

Certification

  • Real Estate
  • Life, Health and Annuities

Timeline

Mortgage Recovery Specialist

Citizens Bank
09.2024 - Current

Loyalty Specialist

SimpliSafe
04.2023 - 09.2024

Team Lead

Juicelife RVA
06.2022 - Current

Real Estate Agent

EXP Realty
01.2022 - 04.2024

Student Driver/Owner

Ready Rides RVA
08.2021 - 05.2023

Customer Experience Consultant

Carmax
08.2020 - 03.2021

Account Expert

T-Mobile
05.2019 - 06.2020

Senior Recovery Coordinator

Capital One
08.2010 - 03.2019

Advanced Diploma -

Prince George HS

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Michael Little II