Michael McDonough
Food Service Manager
Richmond,VA
Summary
Dynamic Food Service Manager with a proven track record at Southern States Provisions, enhancing customer satisfaction and driving sales growth through strategic planning and exceptional customer service. Skilled in operations management and team collaboration, I consistently exceed sales goals while fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Food Service Manager
Southern States Provisions
01.2024 - Current
- Increased customer satisfaction by providing exceptional support, timely order processing, and innovative ideas for their businesses.
- Managed and grew existing accounts, resulting in increased sales and repeat business.
- Enhanced revenue generation by upselling additional products or services relevant to the customers' needs.
- Established annual sales goals and developed strategic plans to achieve targets consistently in the food service sector.
Account Manager
Campbell Provisions
08.2023 - 11.2023
- Assisted in the grand opening of the first four Rouses' delis in Louisiana.
- Effectively managed inventories and assisted in the merchandising at several stores by coordinating with the Campbell Provisions team.
- Increased client satisfaction by cultivating strong relationships and addressing their needs promptly.
- Ensured the quality standards of the Boar's Head brand were being upheld by deli managers and associates.
Production Assistant/Director's Assistant
Disney, NBC Universal Studios, Netflix
06.2022 - 07.2023
- Supported the director by organizing and coordinating various schedules, resulting in smoother production flows.
- Facilitated communication between different production departments, ensuring all team members were informed of updates.
- Stayed alert, active, and ready to respond to any request at any time to ensure the production effectively met its deadlines.
- Reduced production errors through close attention to detail and thorough quality control checks.
Merchandiser
Commonwealth Deli Provisions
06.2017 - 01.2024
- Removed damaged, out-of-date, not-in-set, and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities to achieve the "look for success" at all stores.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Updated pricing and signage to complete product displays and educate customers.
Education
Bachelor of Fine Arts - Film And Television Production
Louisiana State University
Baton Rouge, LA 05.2001 -
Skills
Customer Service
Operations Management
Sales Planning
Food Safety Standards
Team Collaboration
Meeting Deadlines
Warehouse Organization
Problem-Solving
Timeline
Food Service Manager
Southern States Provisions
01.2024 - Current
Account Manager
Campbell Provisions
08.2023 - 11.2023
Production Assistant/Director's Assistant
Disney, NBC Universal Studios, Netflix
06.2022 - 07.2023
Merchandiser
Commonwealth Deli Provisions
06.2017 - 01.2024
Bachelor of Fine Arts - Film And Television Production
Louisiana State University
05.2001 -