Results-driven Shop Manager with proven strengths in quality assurance, performance monitoring, and customer service. Demonstrated ability to enhance team efficiency and resolve customer complaints effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shop Manager
Tan Auto Body & Paint
Woodbridge
2023.01 - Current
Managed daily operations of auto body repair and paint shop.
Supervised daily operations by establishing procedures and monitoring team performance.
Supervised staff to uphold quality standards and enhance repair efficiency.
Coordinated scheduling of repairs and customer appointments effectively.
Monitored staff performance, providing constructive feedback to improve skills and service.
Resolved customer complaints swiftly, ensuring satisfaction and fostering positive relationships.
Responded to customer inquiries in a timely manner.
Cook
Uncle Julios
Woodbridge
2022.06 - 2022.12
Ensured cleanliness and organization of kitchen equipment and workstations to support efficient operations.
Trained new staff on cooking techniques and kitchen procedures effectively.
Performed thorough cleaning of kitchen equipment, surfaces, utensils, and dishes to maintain hygiene standards.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Addressed and resolved customer complaints regarding food quality and service to enhance customer satisfaction.
Education
Advance Driver Assist System -
Hunter Engineering Company
Pennsylvania, PA
2023-05
Skills
Shop management
Performance monitoring
Quality assurance
Cost estimation
Scheduling coordination
Vehicle inspection
Customer service
Languages
Spanish
Professional
English
Professional
Certification
Advanced driver Assist Systems- Hunter Engineering Company