Michael Melendez
Alexandria
Summary
Results-driven Shop Manager with proven strengths in quality assurance, performance monitoring, and customer service. Demonstrated ability to enhance team efficiency and resolve customer complaints effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shop Manager
Tan Auto Body & Paint
Woodbridge
2023.01 - Current
- Managed daily operations of auto body repair and paint shop.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Supervised staff to uphold quality standards and enhance repair efficiency.
- Coordinated scheduling of repairs and customer appointments effectively.
- Monitored staff performance, providing constructive feedback to improve skills and service.
- Resolved customer complaints swiftly, ensuring satisfaction and fostering positive relationships.
- Responded to customer inquiries in a timely manner.
Cook
Uncle Julios
Woodbridge
2022.06 - 2022.12
- Ensured cleanliness and organization of kitchen equipment and workstations to support efficient operations.
- Trained new staff on cooking techniques and kitchen procedures effectively.
- Performed thorough cleaning of kitchen equipment, surfaces, utensils, and dishes to maintain hygiene standards.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Addressed and resolved customer complaints regarding food quality and service to enhance customer satisfaction.
Education
Advance Driver Assist System -
Hunter Engineering Company
Pennsylvania, PA2023-05
Skills
- Shop management
- Performance monitoring
- Quality assurance
- Cost estimation
- Scheduling coordination
- Vehicle inspection
- Customer service
Languages
Spanish
Professional
English
Professional
Certification
- Advanced driver Assist Systems- Hunter Engineering Company
Timeline
Shop Manager
Tan Auto Body & Paint
2023.01 - Current
Cook
Uncle Julios
2022.06 - 2022.12
Advance Driver Assist System -
Hunter Engineering Company