Michael Mellet
Vienna
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Forever 21
02.2025 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Multi-Store Manager
Forever 21
05.2023 - 03.2025
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Forever 21
11.2016 - 05.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Haverford High School
Havertown, PA06-2011
Skills
- Leadership development
- Store operations oversight
- Team leadership and coaching
- Performance metrics evaluation
Accomplishments
- Exceeded monthly store sales goals 7 months in a row.
- Top 10 lowest shrink results for 2023
- Top 5 credit application percentage 2023/2024
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Store Manager
Forever 21
02.2025 - Current
Multi-Store Manager
Forever 21
05.2023 - 03.2025
Operations Manager
Forever 21
11.2016 - 05.2023
High School Diploma -
Haverford High School
Similar Profiles
Aracely ZamoraAracely Zamora
Sales Associate at Forever 21Sales Associate at Forever 21
Edina MehmedovicEdina Mehmedovic
Sales Associate at Forever 21Sales Associate at Forever 21
Bianca EppsBianca Epps
Assistant Manager at Forever 21Assistant Manager at Forever 21