Michael Minga
Suffolk
Summary
Results-driven retail manager with expertise in store operations and sales growth. Focused on team collaboration and adaptable to changing needs. Skilled in inventory management, customer service, and staff training, with strong problem-solving and communication abilities. Committed to enhancing the shopping experience and optimizing overall store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Rent A Center Warehouse & Retail Store
2019.09 - Current
- Oversaw daily operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented promotional strategies that increased store visibility and customer engagement.
- Analyzed sales data to identify trends, driving adjustments in inventory and merchandising practices.
- Developed and maintained strong vendor relationships to streamline supply chain processes.
- Conducted regular staff meetings to communicate goals, address challenges, and foster teamwork.
- Evaluated employee performance, providing constructive feedback to promote professional growth.
- Ensured compliance with company policies and safety regulations across all store operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced a a a fast-paced environment through proactive communication and positive feedbackck.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Manager
Dollar General Store
2017.03 - 2019.09
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, facilitating timely restocking of merchandise to optimize sales potential.
- Implemented promotional displays, enhancing product visibility and driving customer engagement.
- Trained and mentored new team members on customer service excellence and operational tasks.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty.
- Analyzed sales data to identify trends, informing inventory management decisions and merchandising strategies.
- Conducted regular store audits, identifying areas for improvement to enhance store performance and safety standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Construction Worker Assistant
Edward Construction
2014.05 - 2017.02
- Operated tools and machinery safely to support team during construction phases.
- Collaborated with crew members to optimize workflow and enhance project efficiency.
- Assisted in site preparation and material handling for various construction projects.
- Maintained clean and organized worksite, ensuring compliance with safety regulations.
- Supported skilled tradespeople by providing essential materials and equipment as needed.
- Executed basic carpentry tasks under supervision, improving technical skills over time.
- Recorded inventory levels of supplies, assisting in timely procurement of materials.
- Supported team members with various tasks, resulting in timely completion of projects.
- Provided exceptional customer service when interacting with clients or inspectors during site visits.
- Safeguarded job site cleanliness and orderliness, contributing to a safe working environment.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed debris and waste from job sites.
- Painted walls, ceilings and other surfaces.
- Cleared work sites of hazardous items.
Landscape Foreman
Schultz Landscaping
2011.06 - 2014.05
- Supervised landscape installation projects, ensuring adherence to design specifications and quality standards.
- Coordinated daily activities, assigning tasks based on crew strengths and project requirements.
- Monitored project timelines and progress, communicating updates to management and clients as needed.
- Tracked project timelines and progress, providing updates to management and clients.
- Helped with monitoring the budget for each project
- Built great customer service with all clients
- Implemented safety protocols, reducing workplace incidents and ensuring compliance with industry regulations.
- Managed inventory of landscaping materials and tools, optimizing resource utilization across projects.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Performed planting, watering, mulching, and edging of lawns.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
Education
High School Diploma -
Jamestown High School
Williamsburg2011-06
Skills
- Service management
- Operations management
- Inventory management
- Order management
- Cash management
- Payroll management
- Recruitment and hiring
- Employee training
- Performance goals
- Staffing strategies
- Leadership training
- Customer relations
- Problem-solving
- Multitasking
- Budget management
- Financial reporting
Timeline
Store Manager
Rent A Center Warehouse & Retail Store
2019.09 - Current
Shift Manager
Dollar General Store
2017.03 - 2019.09
Construction Worker Assistant
Edward Construction
2014.05 - 2017.02
Landscape Foreman
Schultz Landscaping
2011.06 - 2014.05
High School Diploma -
Jamestown High School