Michael Mirzaie
Ashland
Summary
Accomplished IT leader with expertise in cloud architecture and identity management, previously at Capital One and Microsoft. Proven track record in strategic planning and team collaboration, driving successful project implementations. Enhanced system functionality and security compliance, achieving significant improvement in performance monitoring. Skilled in mentoring and fostering client relations for optimal service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Specialist
Department of Labor
Washington
11.2021 - Current
- Provided extensive support for ARPA UICP project, enhancing project execution and delivery.
- Reviewed and updated design and architecture documentation to ensure accuracy and compliance.
- Collaborated with Cloud team to establish TiC 3.0 configuration for UICP environment, marking first implementation at DOL.
- Developed monitoring strategy and deployed AppOptics configuration for UICP environment.
- Integrated AWS components for TiC 3.0 configuration to improve system functionality.
- Configured Pingdom for ARPA UICP project to enhance performance monitoring.
- Resolved Splunk logging issues with Web Content Management Services (WCMS) team, ensuring data integrity.
- Led ZTA Device Pillar efforts as Team Lead, driving strategic initiatives within the project.
- Assigned to Acting Program Manager role for DOL during buildout of ZT Program.
Identity and Directory Engineering - Team Lead/Manager
Capital One
Henrico
01.2019 - 11.2021
- Led team of engineers to ensure operational support and service delivery for Capital One's enterprise Active Directory.
- Managed and secured identity cloud directories, including Microsoft Azure AD, AWS Microsoft AD, and Google Cloud Domain Directory.
- Guided software engineering principles for designing scalable and secure systems through CI/CD pipelines.
- Coordinated major version upgrades and automated monitoring infrastructure to maintain a robust environment.
- Collaborated with business lines to design and deliver new products within the Directory Services framework.
- Troubleshot complex incidents in partnership with other technology teams to resolve critical issues.
- Coached and mentored Directory Platforms team to enhance skills and team performance.
- Analyzed incident trends to facilitate root cause analysis and implement continuous improvement plans.
Senior Systems Administrator | Technical Lead and Manager for Windows Admin team
Maximus
Washington
03.2014 - 01.2019
- Served as Senior Systems Administrator for Acentia/Maximus, contracted to Department of Labor.
- Specialized in Windows Architecture, Security, Enterprise Messaging, and Cloud Solutions.
- Managed Windows Admin team, providing technical expertise in architecture design and migration.
- Acted as Technical Lead and Subject Matter Expert for Windows and Cloud Services.
- Designed and deployed Windows Server architecture solutions, including domain upgrades and decommissioning.
- Participated in strategic planning while analyzing current systems for enhancements.
- Reviewed SCOM alerts and logs to identify operational performance issues.
- Implemented Risk Management Framework with reporting capabilities in Splunk and ADAudit.
Senior Consultant II/ PFE-DSE with the Public Sector Federal
Microsoft
Charlotte
08.2005 - 02.2014
- Cultivated trusted relationships with key Federal clients, including Northrop Grumman and Department of Labor.
- Specialized in Windows Architecture, focusing on Cloud Architecture and Enterprise Messaging solutions.
- Served as Subject Matter Expert for Windows Architecture, Exchange Server, Lync Server, and Office 365 technologies.
- Designed robust Exchange Server solutions, including a system accommodating 120K users for Northrop Grumman.
- Implemented comprehensive Lync Server solutions to enhance unified communications.
- Developed system integration designs and virtualization strategies for optimized service delivery.
- Identified technical pain points and delivered best practices tailored to customer needs.
- Contributed feedback on product features through participation in technical communities.
Manager of Systems Engineering
Virginia Hospital Center
Arlington
12.2002 - 07.2005
- Managed Systems Engineering Group and Datacenter support team to ensure operational excellence.
- Oversaw hiring, training, and development of Systems Engineering personnel.
- Delivered deployment and support services for multiple projects, including Windows 2003 and Exchange 2003 migration plans.
- Deployed EMC Clarion CX600 & CX700 SAN solution utilizing Fiber Channel technology.
- Executed various deployments such as Windows 2003 Proof of Concept, Pilot, and File and Print Cluster.
- Implemented Norton Antivirus Server/Client solution and Veritas Netbackup upgrades from FP3 to FP5.
- Migrated systems from NDS 5.1 to Windows 2003 and GroupWise 5.5 to Exchange 2003 Cluster.
- Designed and deployed DMZ, Esafe SMTP Gateway, and various high-availability solutions.
Education
Management Information Systems - Computer Information Systems
Marymount University
Arlington, VA04.2005
Skills
- Cloud architecture
- Active directory management
- System integration
- CI/CD pipelines
- Performance monitoring
- Identity management
- Security compliance
- Technical leadership
- Problem solving
- Team collaboration
- Client relations
- Strategic planning
- Change management
- Mentoring and coaching
- Application installations
- IT risk management
- Debugging and diagnostics
- ITIL framework expertise
- Technical documentation and reporting
- Disaster recovery planning
- System design and deployment
- Network administration and upgrades
- Quality assurance testing
- Software implementation and support
- Cybersecurity expertise and practices
- Project implementation and management
- DevOps methodologies
- Web development skills
- Information security strategies
- Enterprise resource planning (ERP)
- Machine learning applications
Certification
- Sailpoint (IDIQ) Certified
- Radiant Logic Certified
- Microsoft Certified Master
Languages
Persian, Intermediate, Intermediate, Intermediate
Language Skills
Farsi
Limited
Accomplishments
Microsoft - COE award for Assistance with the Executive Office of the President
Timeline
IT Specialist
Department of Labor
11.2021 - Current
Identity and Directory Engineering - Team Lead/Manager
Capital One
01.2019 - 11.2021
Senior Systems Administrator | Technical Lead and Manager for Windows Admin team
Maximus
03.2014 - 01.2019
Senior Consultant II/ PFE-DSE with the Public Sector Federal
Microsoft
08.2005 - 02.2014
Manager of Systems Engineering
Virginia Hospital Center
12.2002 - 07.2005
Management Information Systems - Computer Information Systems
Marymount University