Michael Murray

Richmond

Summary

8+ years driving efficiency in high-volume, compliance-driven environments. Expert in SLA management, deliverable tracking, and workflow optimization. Proven results improving processes up to 25% while ensuring audit readiness and risk mitigation.

Overview

years of professional experience

Work History

Senior Operations Partner / Process Analyst

Southern Trust

01.2024 - Current

Provided program support across servicing and credit functions in a regulated environment.
Managed $50M+ pipeline, ensuring timely deliverables and risk mitigation.
Improved workflow efficiency by 15-20%.
Coordinated cross-functional stakeholders to improve execution.
Achieved 100% audit readiness with zero findings.
Reduced operational errors by 20% through standardization.

Senior Operations Manager / Process Analyst

United Bank

01.2020 - 01.2024

Managed 100+ cases/month, improving SLA adherence to 95%+.
Built KPI dashboards to support reporting and decisions.
Reduced errors by 25% and improved turnaround times by 20%.
Supported cross-functional program execution and capacity planning.
Ensured compliance with internal and regulatory controls.

Operations Assistant

OVM Financial

01.2017 - 01.2020

Managed 80-120 cases/month ensuring workflow progression.
Reduced cycle times by 15-20% through risk identification.
Improved reporting accuracy by 20%.
Maintained 100% compliance adherence.

Education

B.A. - Economics & Mathematics

Hampden-Sydney College

Skills

Program Support
Process Analysis
SLA Management
Deliverable Tracking
KPI Reporting

Risk & Compliance
Workflow Optimization
Stakeholder Coordination
Excel
Salesforce

Timeline