Michael Nelson

I most recently served as an Executive Relations Specialist III at EarthLink, where I managed complex customer escalations with clarity, empathy, and a strategic mindset. From 2022 through 2025, I focused on delivering solutions that improved customer satisfaction and fostered long-term loyalty—often in high-pressure situations requiring careful nuance.

In addition to resolving escalations, I actively mentored new team members and shared best practices, contributing to the development and success of the Executive Relations Team.

I also oversaw EarthLink’s social listening and customer engagement efforts across legacy social media platforms—responding thoughtfully to feedback while maintaining a professional, authentic brand voice. In August 2024, I took on expanded responsibilities that included writing and publishing brand-aligned social content designed to connect with our audience in meaningful ways.

I bring a calm, grounded approach to challenges, combining strong communication skills with digital engagement expertise. I’m now looking forward to applying these strengths in new strategic roles within social media, customer experience, and the tech space.

• Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
• Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
• Stocked designated items on shelves, end caps and displays.
• Unloaded two trucks daily and sorted freight accordingly

Worked at UVA Wise Campus in their cafeteria dish room. Ensuring all of the dishes from the kitchen and dining area stayed clean and rotated. I worked here while also working at Walmart.