MICHAEL NORRIS
Woodbridge
Summary
Experienced Technician specializing in troubleshooting, maintenance, and systems optimization. Proficient in diagnosing technical issues and implementing solutions to enhance operational efficiency. Demonstrated ability in driving continuous improvement through collaborative teamwork and adaptability to changing requirements.
Overview
12
12
years of professional experience
Work History
Lead Technician
National Design Group, Inc.
01.2020 - 12.2025
- Resolved technical issues through effective troubleshooting efforts and strategies.
- Enhanced team performance by mentoring junior technicians and fostering skill development.
- Streamlined workflows with implemented process improvements for operational efficiency.
- Conducted training sessions on equipment handling and safety protocols for staff.
- Collaborated with design teams to ensure project specifications were met accurately.
- Managed inventory systems to optimize resource allocation and minimize shortages.
Massage Therapist
Massage Green Spa
04.2017 - 01.2020
- Enhanced client wellness through customized massage therapies tailored to individual needs.
- Consulted clients to assess needs and recommend effective treatment plans.
- Maintained compliance with health regulations by ensuring a clean, organized workspace.
- Improved client satisfaction by collaborating with team members on service delivery.
- Implemented feedback systems to enhance therapy effectiveness and service quality.
- Developed specialized programs addressing diverse client demographics and wellness needs.
Massage Therapist
XSport Fitness
02.2014 - 04.2017
- Boosted client satisfaction by ensuring a clean, comfortable treatment environment.
- Enhanced team skills by mentoring junior therapists on techniques and interactions.
- Streamlined operations by efficiently managing bookings, payments, and client communications.
- Increased client loyalty by designing personalized long-term care and treatment plans.
- Expanded service offerings with specialized massage techniques, attracting diverse clientele.
- Maintained high hygiene standards to ensure client safety and comfort during sessions.
Education
Associate in Medical Science - Medical Science
Ultimate Medical Academy
Clearwater, FLSkills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Blueprint reading
- System testing
- Codes compliance
- OSHA compliance
- Relationship building
- Assembly and production
- Installation and repair
Timeline
Lead Technician
National Design Group, Inc.
01.2020 - 12.2025
Massage Therapist
Massage Green Spa
04.2017 - 01.2020
Massage Therapist
XSport Fitness
02.2014 - 04.2017
Associate in Medical Science - Medical Science
Ultimate Medical Academy