MICHAEL PABON RODRIGUEZ
Newport News
Summary
Active-duty U.S. Navy Operations Specialist Second Class (E-5) separating 2026 with an active Secret clearance. Experienced in 24/7 operations, queue/priority management, SOP compliance, incident reporting, and cross-team coordination. Seeking an entry-level Data Center Technician or NOC Tier 1 role; available to start 27 Mar 2026 (terminal leave) and open to night shift/OT.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Specialist Second Class (OS2)
United States Navy
Norfolk
04.2021 - 04.2026
- Maintained real-time operational awareness in a 24/7 environment, updating the operational picture and delivering time-sensitive updates supporting command decisions.
- Executed watchstanding duties to standard operating procedures, ensuring accurate tracking, timely communications, and consistent shift performance under high-tempo conditions.
- Produced audit-ready operational reporting (logs, turnover briefs, and written updates) to ensure continuity across shifts and accountability of mission events and actions taken.
- Coordinated information flow across teams to resolve time-sensitive discrepancies, prioritize tasks, and sustain mission continuity during evolving operational conditions.
- Trained and mentored junior watchstanders on procedures, reporting standards, and operational discipline to improve watchteam consistency across daily operations and evaluations.
- Additional Duty: Damage Control Petty Officer | Aug 2025 - Jan 2026
- Completed 557 maintenance checks with a 95% accomplishment rate, sustaining equipment readiness through disciplined scheduling and follow-through.
- Supported hydrostatic testing and recertification of shipboard CO2 bottles and fire hoses, contributing to safety compliance and operational readiness.
Pharmacy Technician (Prior Experience)
Walgreens (Call Center)
- Worked in a high-volume specialty medication call-center environment, following strict procedures and privacy requirements while maintaining accuracy under time pressure.
- Managed work queues, documented actions thoroughly, and coordinated across teams to resolve issues and keep cases moving to completion.
- Specialty Medications
Skills
- Queue & SLA Mindset
- Operational Reporting & Documentation
- SOP Compliance
- Escalation & Shift Handover
- Situational Awareness
- Communications Coordination
- Risk Management
- Training & Mentorship
- Access Control Discipline
- PC Hardware Fundamentals
- Basic Networking Concepts
- Ticket/Queue Workflows
- Asset Tracking
Websites
Technical Baseline
- CompTIA A+ (In Progress)
- PC Hardware Fundamentals
- Basic Networking Concepts
- Ticket/Queue Workflows
- Asset Tracking
Certification
Adult & Pediatric First Aid/CPR/AED
Military Experience
U.S. Navy, Operations Specialist Second Class (E-5), 03/27/26, Secret
Target Roles
- Data Center Technician (Entry)
- NOC Technician (Tier 1)
- Deployment / Hardware Technician
- IT Asset Management
References
References available upon request.
Timeline
Operations Specialist Second Class (OS2)
United States Navy
04.2021 - 04.2026
Pharmacy Technician (Prior Experience)
Walgreens (Call Center)