MICHAEL RAMIREZ
Burke
Summary
Dedicated sales and customer service professional with over 10 years of experience in financial services, telecommunications, and retail operations. Skilled in building lasting client relationships, exceeding sales targets, and delivering tailored solutions. Recognized for strong communication, organizational, and problem-solving abilities that drive customer satisfaction, and business growth.
Overview
11
11
years of professional experience
Work History
Sales Advocate & Store Manager
Unlimited Skytalk (Cricket Wireless)
Alexandria
11.2023 - Current
- Provided in-store personalized customer service, advising clients on mobile plans, devices, and additional services.
- Managed direct sales processes, line activations, number portability, and service renewals.
- Assisted customers with product selection, product inquiries, and service options.
- Delivered product demonstrations to potential customers to boost sales and engagement.
- Addressed technical and commercial inquiries, ensuring high levels of customer satisfaction.
- Resolved customer complaints promptly and effectively using strong communication skills.
- Oversaw daily store operations, including opening/closing, inventory control, and cash management.
- Collaborated with management to improve customer service strategies and sales performance.
- Implemented local marketing strategies to attract new customers and increase market share.
- Ensured compliance with company policies and customer service standards.
Waiter and Houseman
CPE Group LLC
Hanover
08.2022 - 10.2023
- Delivered customer service in the restaurant area by taking orders, serving food and beverages, and ensuring a positive dining experience.
- Maintained cleanliness and order of service stations, tables, common areas, and customer service spaces.
- Assisted in setting up and breaking down events, banquets, and special activities.
- Restocked supplies and ensured utensils, menus, and service areas were in optimal condition.
- Responded to guest requests and concerns with professionalism and courtesy.
- Collaborated with the housekeeping team to inspect rooms and common areas, reporting maintenance needs.
- Reported lost and found items in guest rooms and public areas, following hotel protocols.
Commercial Executive
NEXA BPO
Bogota
09.2015 - 06.2022
- Developed strategies for client acquisition through telemarketing, commercial visits, and business opportunity channels.
- Managed client retention processes to maintain payroll loan products with the bank, ensuring compliance with quality standards.
- Collected documentation and conducted credit studies, ensuring adherence to internal and regulatory policies.
- Prepared credit reports with recommendations for approval or rejection.
- Coordinated the submission of applications and supporting documents to disbursement departments.
- Monitored loan disbursement processes and ensured customer satisfaction.
- Maintained continuous communication with clients to resolve inquiries and provide comprehensive service.
- Contributed to updating internal procedures related to credit evaluation.
- Consistently achieved sales targets and prepared performance reports for management.
- Analyzed sales and market data to identify growth opportunities and support the launch of new financial products.
- Prepared periodic reports on portfolio performance to support strategic decision-making.
Customer Service Representative
ACCION S.A. (Citibank Colombia)
Bogota
08.2014 - 08.2015
- Analyzed financial and credit information of personal banking applicants, including account statements, credit reports, and supporting documentation.
- Assessed clients’ repayment capacity and credit profile, identifying risks and opportunities.
- Prepared detailed reports with recommendations for credit approvals or rejections.
- Presented analyses and reports to the credit committee in a clear and concise manner.
- Monitored the loan portfolio, identifying early warning signs of delinquency.
- Conducted client follow-ups and proposed solutions to ensure compliance with obligations.
- Interacted with clients to gather additional information and clarify questions about applications.
- Ensured compliance with internal policies and regulatory requirements.
- Participated in the updating of policies and procedures related to credit evaluation.
- Utilized financial analysis software and market trend tools for decision-making.
- Generated statistical reports on portfolio performance.
Education
Some College (No Degree) - Systems Engineering
Universidad Cooperativa De Colombia
Bogota, ColombiaHigh School Diploma -
IED EXTERNADO NACIONAL CAMILO TORRES
Bogota, Colombia12-2008
Skills
- Customer Relationship Management (CRM)
- Sales Strategy Development & Closing Deals
- Account Management & Client Retention
- Cross-Selling & Objection Handling
- Technical Sales / Product Demonstrations
- Market & Sales Data Analysis
- Inventory & Operations Control
- Sales Reporting & Performance Monitoring
- Business Development & New Client Acquisition
- Conflict Resolution & Customer Service Excellence
- Team Collaboration & Leadership Support
- Time Management & Organizational Skills
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Sales Advocate & Store Manager
Unlimited Skytalk (Cricket Wireless)
11.2023 - Current
Waiter and Houseman
CPE Group LLC
08.2022 - 10.2023
Commercial Executive
NEXA BPO
09.2015 - 06.2022
Customer Service Representative
ACCION S.A. (Citibank Colombia)
08.2014 - 08.2015
Some College (No Degree) - Systems Engineering
Universidad Cooperativa De Colombia
High School Diploma -
IED EXTERNADO NACIONAL CAMILO TORRES