Michael R. Biggins
Hampton
Summary
Results-driven sales professional with a proven track record of achieving regional sales success and cultivating strong client relationships. Collaborative and adaptable, consistently meets and exceeds sales targets. Skilled in strategic planning, negotiation, and delivering impactful results in fast-paced and dynamic environments.
Overview
20
20
years of professional experience
Work History
Regional Sales Representative
Monsieur Touton Selections
11.2017 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Account Service Manager
Chesbay Distributing
01.2015 - 11.2017
- Responsible for maintaining relationships in my designated territory
- Promote and Execute sales programs in accounts
- Aggressively pursues new sales opportunities and market share
- Support and grow sales in accounts through excellent customer relations, specials and point of sale
- Introduce new products and boost sales
- Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
Regional On/Off Premise Sales Manager/Senior Key Account Manager
Tri-Cities Beverage Corporation
12.2006 - 01.2015
- Supervised a sales, delivery and technical staff of 7
- Presented Promotions and new products to Key Account Executives
- Aggressively pursues new sales opportunities and market share
- Supported and grew sales in existing accounts through excellent customer relations, specials and point of sale.
- Established strong relationships with vendors to negotiate better pricing and secure exclusive products for the store.
- Works closely with corporate product representatives to introduce new products and boost sales
- Manages over 900 on-premise accounts in the Tidewater Region
On/Off Sales Representative
Specialty Beverage
01.2005 - 12.2006
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Associate of Arts - Graphic Design/Animation
Seattle Art Institute
Seattle, WA09-1995
Skills
- Sales negotiation
- Sales strategy development
- Customer acquisition
- Leads prospecting
- Cold calling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Regional Sales Representative
Monsieur Touton Selections
11.2017 - Current
Account Service Manager
Chesbay Distributing
01.2015 - 11.2017
Regional On/Off Premise Sales Manager/Senior Key Account Manager
Tri-Cities Beverage Corporation
12.2006 - 01.2015
On/Off Sales Representative
Specialty Beverage
01.2005 - 12.2006
Associate of Arts - Graphic Design/Animation
Seattle Art Institute
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