Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sacino

Michael Sacino

Forest

Summary

Dynamic and results-driven professional with a positive attitude and strong leadership skills, honed as a Shift Leader at Dunkin' Donuts and team member roles at McDonald's and KFC. Proven ability to enhance team performance and customer satisfaction through effective problem-solving and communication. Experienced in cash handling and maintaining safety standards, fostering a productive work environment.

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
06.2025 - 08.2025
  • Supervised daily operations to ensure efficient workflow and team productivity.
  • Resolved customer inquiries and complaints to enhance service quality.
  • Implemented strategies to improve team performance and morale.
  • Conducted regular inspections to maintain cleanliness and safety standards.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Team Member

McDonald's Restaurant
06.2024 - 08.2024
  • Engaged with customers to provide exceptional service and address inquiries promptly.
  • Adapted quickly to new tools and systems, demonstrating flexibility in dynamic environments.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Kentucky Fried Chicken
07.2022 - 08.2023
  • Assisted team members in maintaining a clean and organized workspace.
  • Learned operational procedures to ensure compliance with safety standards.
  • Collaborated with colleagues to streamline daily tasks and improve efficiency.
  • Supported inventory management by tracking supplies and replenishing stock as needed.
  • Maintained productive, efficient approach to all tasks.

Education

Bachelor of Arts - Game Design

George Mason University
Fairfax, VA
05-2028

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Strong verbal and written communication
  • Team motivation

Timeline

Shift Leader

Dunkin' Donuts
06.2025 - 08.2025

Team Member

McDonald's Restaurant
06.2024 - 08.2024

Team Member

Kentucky Fried Chicken
07.2022 - 08.2023

Bachelor of Arts - Game Design

George Mason University

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Michael Sacino