MICHAEL SANOBA
Norfolk
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Agent Representative
AAA Auto Club Group
05.2023 - Current
- Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
- Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
INSURANCE AGENT
Allstate/Sanoba Insurance Agency
07.1996 - 07.2022
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Developed protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Determined customer coverage needs, quoted and issued policies.
- Followed up with clients to determine satisfaction with received services.
- Sought out new clients and developing clientele by networking and generating lists of prospective clients.
- Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.
- Developed marketing strategies to compete with other individuals and companies who sold insurance.
- Managed office including hiring sales producers, support staff and quoting platforms
CLAIMS SPECIALIST
State Farm Mutual Automobile Insurance Company
11.1988 - 07.1996
- Set up appointments for insured and claimant vehicle inspections at body shops.
- Obtained and reviewed vehicle photos and accident scene photos to aid in determining liability.
- Analyzed claims to determine extent of company's liability and made approval or denial decisions in accordance with policy provisions.
- Negotiated current replacement cost and actual cash value for items, explaining depreciation and price for items.
- Secured statements from parties involved in auto accidents to determine liability.
- Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors.
- Interviewed clients and took calls to provide customer service and obtain information on claims.
- Handled Bodily Injury claims and settled with the claimant if unrepresented or with attorney if they were represented.
CLAIMS ADJUSTER
Crawford and Company
08.1986 - 11.1988
- Evaluated degree of liability exposure through investigation tactics.
- Made equitable liability decisions by regularly resolving disputes between policy holders and claimants.
- Corresponded with clients, claimants and providers to finalize and close claims.
- Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
- Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to achieve fair and prompt disposal of cases and to contribute to reduced loss ratio.
Education
Bachelor of Science (B.S.) - Business Administration/Marketing
Old Dominion University
Norfolk, VA05.1986
Skills
- Insurance Coverage Review
- Consultative Selling Techniques
- Client Needs Analysis
- Operations Management
- Claims Information Gathering
- Sell Policies
- Quotes and Sales
- Customer Follow-Up
- Health/Medicare and Supplemental Insurance Sales
- Manage Renewals
Certification
- Property and Casualty License
- Securities License Series 6 & 63
- Life and Health License
- Associate in Claims
Timeline
Agent Representative
AAA Auto Club Group
05.2023 - Current
INSURANCE AGENT
Allstate/Sanoba Insurance Agency
07.1996 - 07.2022
CLAIMS SPECIALIST
State Farm Mutual Automobile Insurance Company
11.1988 - 07.1996
CLAIMS ADJUSTER
Crawford and Company
08.1986 - 11.1988
Bachelor of Science (B.S.) - Business Administration/Marketing
Old Dominion University
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