MICHAEL TESTER
Troutville
Summary
Detail-oriented administrative and operations professional with expertise in managing high-volume tasks and ensuring data accuracy. Proven ability to facilitate efficient workflows that support cross-functional teams while delivering exceptional customer service. Recognized for strong analytical skills and a commitment to operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Service & Sales Manager
Cardinal Glass Industries
Roanoke
06.2015 - Current
- Empower, lead, and manage customer service team to deliver exceptional service and meet client needs
- Serve as the primary point of contact for customer inquiries, escalations, and service resolutions.
- Built and maintained strong customer relationships, identifying opportunities to enhance service quality and strengthen partnerships.
- Established strong relationships with key clients to drive customer loyalty
- Oversaw daily customer service operations, achieving accurate order entry, on-time delivery, and high customer satisfaction.
- Process customer orders with a high level of accuracy, ensuring correct scheduling, billing, and communication across departments.
- Coordinated with Production & Shipping teams to ensure accurate order completion and timely delivery.
- Collaborate with production and operations teams to align product availability with customer needs and sales forecasts.
Order Entry Processor / Inventory Manager
Infoseal, LLC
Roanoke
07.2012 - 05.2015
- Entered 30–50 customer orders daily with 99.8% accuracy, ensuring correct billing and smooth production flow.
- Managed full stock inventory, including data analysis, replenishment planning, and all re-order decisions.
- Maintained filing systems and inventory records, ensuring accuracy and accessibility of stock information.
- Managed daily sales and production reports, delivering timely data to inform leadership decisions.
- Coordinated with office staff to ensure jobs were completed accurately and on schedule.
- Assisted General Manager with special projects, enhancing organizational efficiency and providing analytical insights.
- Served as Accounts Receivable backup; handled all billing for the stock and storage program for 18 months.
Education
Associate Degree - Accounting, Business Management
American National University
Roanoke, VA05-2007
Skills
- Customer management
- Sales Forecasting
- Consultative Selling
- Key Account Strategy
- Team leadership
- Inventory Management
- Data analysis
- Reporting
- Workflow Coordination
- Administrative Support
- Microsoft Office
- Data entry accuracy
- Problem-Solving
- Organization
- Documentation
- Key Account Strategy
Timeline
Customer Service & Sales Manager
Cardinal Glass Industries
06.2015 - Current
Order Entry Processor / Inventory Manager
Infoseal, LLC
07.2012 - 05.2015
Associate Degree - Accounting, Business Management
American National University