Experienced with managing multi-unit operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
29
29
years of professional experience
Work History
Regional Manager
Acosta Sales & Marketing
10.2023 - Current
Enhanced team performance by providing regular coaching, training, and performance feedback to 17 account managers covering 11 states and 600 stores.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Increased client and store satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Established and maintained operational standards for 600 locations.
Supervised staff to optimize brand expansion initiatives and productivity.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Leveraged data and analytics to make informed decisions and drive business improvements.
District Manager
Dollar Tree/Family Dollar
05.2019 - 10.2023
Achieved annual sales volume in excess of $ 24 million by motivating all levels of employees to continuously exceed objectives.
Analyze market sales trends and reports to identify any opportunities and react with a sense of urgency with a plan of action to change the current trend.
Analyze district and individual P&L reports and expenses to ensure we are operating at maximum profitability and exceeding company goals
Conduct weekly store visits to ensure store operations and merchandising programs are executed to company expectations.
Manage district inventory level reports weekly to identify opportunities and drive correct product level and variety to maximize sales.
Strict adherence to asset protection policies and procedures to maximize profitability and exceed shrink and cash control goals.
Achieved shrink goal by 281 basis points .
Successfully coordinate new store openings , closings, and remodels in multiple districts.
Recruit, train, develop talent to ensure all staffing metrics are in place while building a strong bench of internal talent for future growth.
Store Manager
TJX Companies
08.2017 - 05.2019
P&L responsibility for $9.5 million in annual revenue.
One million dollar sales increase first year in the unit.
Reduced Shrink by 35 basis points from the previous year.
Increased customer connect score from 65% to 80% YTD
Lead, motivate, and develop a team of 108 associates.
Achieved staffing goals every period by focusing on talent development and building an internal bench.
Successfully changed the culture of execution through intentional training.
Identified on the regions high potential list and DM training program.
Monitor and analyze store reports weekly to develop and implement plans to maximize sales and exceed goals withing the district for all key performance indicators.
District Manager
Dollar General
11.2010 - 08.2017
Successfully managed all aspects of operations including staffing, merchandising, loss prevention and payroll control for a district of 22 stores , 200 associates with $35 million in annual revenue.
Maintained a customer connect score above 75% for the district.
Reduced shrink by an average of 20 basis points each year.
Analyze weekly inventory reports to identify any possible shrink concerns.
Drove in stock in the district through the continued focus on operational excellence with all inventory management programs and relationships with all business partners.
Supported stores with a focus on talent development development and succession planning to ensure a strong bench to support the district and company growth.
Execute merchandising policies in accordance with the mission and core values of the company to ensure a pleasant guest experience.
Successfully coordinated new store openings, remodels in multiple markets.
Supported Regional Director with onboarding and training new District Managers.
Assistant Store Manager
Food Lion
01.2002 - 11.2010
Store Manager
Acme Markets
09.1995 - 01.2002
Education
Some College (No Degree) - Business
Bluefield State College
Bluefield, WV
High School Diploma -
Pike View
4 1995
Skills
Staff training and development
Operations
Asset control
Vendor management
Multi-million dollar P&L management
Safety protocol
Decision-making
Recruiting and hiring
Multi-unit management
Goal setting and performance metrics
Accomplishments
Recognized as number 1 ranked District Manager in the region for overall performance in 2020.
Top 20% Overall company ranking.
Top 14 % in company in comp sales.
Top 1 % in company in overall asset protection.
Annual Great Race winner for the region in 2020.
Timeline
Regional Manager
Acosta Sales & Marketing
10.2023 - Current
District Manager
Dollar Tree/Family Dollar
05.2019 - 10.2023
Store Manager
TJX Companies
08.2017 - 05.2019
District Manager
Dollar General
11.2010 - 08.2017
Assistant Store Manager
Food Lion
01.2002 - 11.2010
Store Manager
Acme Markets
09.1995 - 01.2002
High School Diploma -
Pike View
Some College (No Degree) - Business
Bluefield State College
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