Michael Ward
Suffolk
Summary
Results-oriented professional with 10+ years of experience in healthcare operations, technical systems analysis, and performance optimization. Skilled at translating complex data into actionable insights that improve outcomes, reduce costs, and enhance efficiency. Proven ability to deliver measurable results in high-pressure environments by leveraging advanced diagnostic tools, statistical methods, and collaborative leadership. Adept at bridging clinical, operational, and technical domains to drive value-based care and continuous improvement.
Overview
12
12
years of professional experience
Work History
Reactor Coolant Pump Mechanic
Electric Motor & Contracting Co. Inc.
11.2023 - Current
- Applied diagnostic tools and precision measurements to identify mechanical/electrical inefficiencies, improving system performance by 25%.
- Conducted root-cause analysis using vibration and electrical testing, uncovering cost-saving opportunities and optimizing resource allocation.
- Developed repeatable testing protocols and documentation to ensure traceability, reliability, and compliance with safety standards.
- Collaborated with engineering teams to embed performance improvements into operational workflows.
Hospital Corpsman (Healthcare Analyst & Clinical)
U.S. Navy Active Duty
10.2015 - 11.2023
- Collected, analyzed, and documented patient data in EMR systems, ensuring accuracy and compliance with HIPAA.
- Monitored medical trends across deployments, surfacing opportunities for performance improvement in care delivery.
- Conducted program evaluations of medical readiness, quantifying impact on mission success and troop health outcomes.
- Applied diagnostic tools (EKG, X-ray, lab testing) to generate actionable insights for clinical decision-making.
- Led cross-functional teams in high-pressure environments, translating data into real-world interventions that improved survival rates.
Golf Course Manager
The Farm Golf Course
01.2014 - 10.2015
- Analyzed customer needs and operational workflows, implementing tailored solutions that increased revenue and satisfaction.
- Developed performance metrics for staff and operations, improving efficiency and reducing backlog.
- Managed inventory and vendor relationships, ensuring cost-effective procurement and resource allocation.
Package Handler (Operations Analyst)
UPS
01.2014 - 10.2015
- Consistently exceeded operational targets, breaking company records for package throughput.
- Applied process analysis to streamline workflows, handling 150+ packages per hour with accuracy and efficiency.
- Implemented safety and quality checks to reduce errors and improve reliability in logistics operations.
Education
Bachelor of Science - Business Analytics
American Military University
Charles Town, WV12-2026
Skills
- Analytics & Data Science: Statistical analysis, predictive modeling, performance monitoring, cost-of-care evaluation
- Technical Tools: Python (basic), R (basic), diagnostic equipment, vibration analysis, EMR systems, EKG/X-ray interpretation
- Healthcare Expertise: Clinical procedures, patient data management, HIPAA compliance, emergency care protocols
- Operational Excellence: Workflow optimization, program evaluation, safety compliance, inventory management
- Leadership & Collaboration: Personnel supervision, conflict resolution, cross-functional teamwork, customer service
Timeline
Reactor Coolant Pump Mechanic
Electric Motor & Contracting Co. Inc.
11.2023 - Current
Hospital Corpsman (Healthcare Analyst & Clinical)
U.S. Navy Active Duty
10.2015 - 11.2023
Golf Course Manager
The Farm Golf Course
01.2014 - 10.2015
Package Handler (Operations Analyst)
UPS
01.2014 - 10.2015
Bachelor of Science - Business Analytics
American Military University
Awards
- 4× Navy and Marine Corps Achievement Medals
- Humanitarian Medal, 2× Good Conduct Medals
- Meritorious Unit Commendation, Global War on Terrorism Medal
- National Defense Service Medal, Armed Forces Service Medal
- Expert 9MM Medal, Flag Letter of Commendation