Michael Will
Williamsburg
Summary
Current aim of a part time online Master’s in Accounting at William & Mary to move forward with a career as a CPA focused on developing a client-centered career in banking and fiOperations Team Leader in the Army National Guard with a disciplined and service-oriented mental attitude, who excels at taking complex data and developing meaningful findings, while staying on top of accurate documentation in high-volume environments focused on compliance.sed on compliance. Wants to create client-centered solutions focused on protecting clients, and developing client trust.
Overview
7
7
years of professional experience
Work History
Operations Team Leader
West Virginia Army National Guard
Laredo
04.2024 - 12.2025
- Supported daily operational workflows as Operations NCOIC under Platoon Sergeant.
- Provided accurate, time-sensitive information for effective mission planning and execution.
- Utilized GIS software to develop hotspot maps and operational zones for enhanced situational awareness.
- Transformed raw data into visual products for improved risk recognition by commanding officer.
(94F) Computer Detections Systems Repairer
West Virginia Army National Guard
Eleanor
04.2019 - 03.2024
- Maintained and troubleshot complex electronic systems to ensure operational reliability.
Diagnosed technical issues and provided solution-oriented recommendations under time constraints. - Documented compliance and accuracy standards to uphold equipment integrity.
- Managed multiple digital platforms for tracking equipment and service actions.
Served as trusted contact for leaders and teammates, facilitating effective communication. - Handled sensitive information while adhering to regulatory standards and procedures.
- Employed consultative problem-solving techniques to resolve technical challenges efficiently.
Education
Masters of Accounting - (Online)
College of William And Mary
Williamsburg, Virginia, VABBA - Marketing
West Virginia University
Morgantown, WVSkills
- Consultative sales mindset
- Commercial risk assessment & mitigation
- Carrier & underwriter collaboration
- Compliance discipline & E&O prevention
- CRM / Agency Management System proficiency
- Account management & renewal cycle mastery
- High-net-worth / complex account handling
- Insurance-to-Value (ITV) accuracy
- Inbound & outbound call performance
- Multi-state commercial lines exposure
- Data accuracy & documentation discipline
- Commercial lines product knowledge
Timeline
Operations Team Leader
West Virginia Army National Guard
04.2024 - 12.2025
(94F) Computer Detections Systems Repairer
West Virginia Army National Guard
04.2019 - 03.2024
Masters of Accounting - (Online)
College of William And Mary
BBA - Marketing
West Virginia University