Michael Williams
Stafford
Summary
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
IMTAS
05.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Patched software and installed new versions to eliminate security problems and protect data.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
Driver
FedEx
04.2020 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Monitoring Officer
Boeing
09.2017 - 03.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
- Oversaw entry and exit of employees and visitors daily.
- Ensured compliance with industry regulations by closely following established protocols during monitoring tasks.
- Developed detailed reports for management, highlighting key trends and patterns in monitored activities.
Education
High School Diploma -
Mountain View High School
Stafford, VA06-2010
Skills
- IT troubleshooting
- IT documentation
- Information security
- System upgrades
- IT service management
- Ticket management
- Hardware upgrades
- Customer service
- Microsoft outlook
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
Timeline
IT Specialist
IMTAS
05.2022 - Current
Driver
FedEx
04.2020 - 04.2022
Monitoring Officer
Boeing
09.2017 - 03.2020
High School Diploma -
Mountain View High School
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