Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Williams

Chesterfield

Summary

Dynamic professional with a strong background in customer service and merchandising at Lowe's Home Improvement. Proven ability to enhance the shopping experience through effective communication and operational expertise. Skilled in planogram analysis and logistics, consistently delivering results while maintaining a detail-oriented approach and fostering teamwork.

Overview

10
10
years of professional experience

Work History

Merchandiser

Lowes Home Improvment
12.2019 - Current

In this position I am responsible for completing all assigned merchandising reset (product reflow, planogram analysis, building displays etc) and service (general upkeep of bays, correcting incorrect pricing labels, changing/updating signage, cleaning shelves/fixtures) related projects accurately, on time, and in accordance with merchandising and safety standards, all in an effort to enhance customer shopping experience.

Motor Transport Operator

United States Marine Corps
12.2018 - 12.2025
  • Operated military vehicles in compliance with safety regulations and operational protocols.
  • Conducted vehicle inspections to ensure readiness and adherence to maintenance schedules.
  • Coordinated transport logistics for personnel and equipment during training exercises.
  • Assisted in planning routes to optimize fuel efficiency and minimize travel time.
  • Implemented best practices for load securement, ensuring compliance with military standards.
  • Collaborated with leadership to streamline transportation processes and enhance operational effectiveness.
  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.

Customer Service Representative

Lowes Home Improvment
04.2016 - 12.2018
  • Assisted customers in product selection and solutions to enhance their home improvement projects.
  • Responded to inquiries promptly, providing accurate information on products and services.
  • Handled customer complaints, resolving issues efficiently to ensure satisfaction and loyalty.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.

Education

High School Diploma -

Powhatan
Powhatan, VA
06.2015

Skills

  • Strong customer service and communication skills, enhancing the shopping experience
  • Operational and logistical expertise, including vehicle operation and transport of sensitive materials
  • Merchandising and retail proficiency, with experience in display setup and planogram analysis
  • Reliable, organized, and detail-oriented, capable of managing multiple responsibilities
  • Effective team player with problem-solving and process improvement abilities

Timeline

Merchandiser

Lowes Home Improvment
12.2019 - Current

Motor Transport Operator

United States Marine Corps
12.2018 - 12.2025

Customer Service Representative

Lowes Home Improvment
04.2016 - 12.2018

High School Diploma -

Powhatan
Michael Williams