Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Jennelle

PULASKI

Summary

Dynamic Dispatcher with extensive experience at Virginia State Police, excelling in high-pressure environments. Proven ability in decision-making and effective communication, leading to improved response times. Skilled in dispatch software and data entry, ensuring compliance with regulations while training staff and enhancing team performance. Committed to safety and operational excellence.

Overview

10
10
years of professional experience

Work History

Dispatcher

Virginia State Police
04.2022 - Current

*Know how to use the radio transmission and can exchange emergency and non emergency communications.

*Knowledge of federal and state regulations,the geographical area and the location of emergency personnel within the area. The rules and regulations as well as radio codes and how to use the communication equipment.

*Have the skill to operate multiple computers, use a keyboard,mouse, and microsoft software applications.

*Required to make and monitor entries, inquires in various databases, to work under pressure, as well as to make sound judgement under stress.

*Multi-tasking, handle complaints, lead staff, provide training and formal instruction.

*Ensure that safety guidelines and regulations are followed during emergency situations.

*Prepare reports, work holidays and weekends, work independently and as a team, have to communicate effectively orally and in writing.

*VCIN certified

Dispatcher

Giles County Sheriff's Office
03.2020 - 09.2022

*Knowledge of federal and state regulations, knowledge of how to use the radio and exchange emergency and non emergency communication.

*Knowledge of the geographical area as well as the radio codes, the procedures and how to use the communication equipment.

*Had to know how to make and monitor entries and inquires, as well as know how to operate computers, keyboard, mouse and microsoft software.

*Able to work under pressure and be able to make sound judgement under stress.

*Ton out fire and rescue when needed as well as check on other units.

*VCIN certified

Absentee

Volvo Trucks
12.2017 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned multiple jobs to be able to cover when others took a day off or needed a break.
  • Able to help others with jobs if they needed assistance to keep up with the line.
  • Multi-task on helping multiple people and doing multiple jobs.

Loss Prevention

Walmart
10.2016 - 12.2017
  • Participated in loss prevention and safety programs.
  • Improved employee awareness on loss prevention through regular training sessions and workshops.
  • Boosted employee awareness about loss prevention through engaging presentations, workshops, and training sessions.
  • Implemented loss prevention measures, resulting in a significant reduction in shrinkage rates.
  • Made sure all the fire doors and fire extinguishers were up to date and safe.
  • Walked through the store multiple times to make sure it was safe and to see if can see anyone taking merchandise.
  • Questioned people when caught taking merchandise out of store, made report on incident, take inventory of what they took, as well as get law enforcement involved on some incidents.
  • Common Knowledge of computers and microsoft software.


Deli Associate

Walmart
05.2015 - 10.2016
  • Prepared and sliced meats, cheeses, and salads to meet customer specifications.
  • Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
  • Assisted customers in selecting products, providing knowledgeable recommendations for optimal service.
  • Operated deli equipment safely, including slicers and scales, following operational protocols.
  • Trained new associates on deli procedures and best practices to enhance team performance.
  • Collaborated with management to develop promotional displays that boosted deli sales during peak seasons.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.

Education

West Mecklenburg High School
Charlotte, NC
02-2014

Skills

  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Stress tolerance
  • Attention to detail
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Communication equipment operation
  • Dispatching field personnel
  • Multitasking and knowledge of how to use computer,keyboard and microsoft software applications

Timeline

Dispatcher

Virginia State Police
04.2022 - Current

Dispatcher

Giles County Sheriff's Office
03.2020 - 09.2022

Absentee

Volvo Trucks
12.2017 - 03.2020

Loss Prevention

Walmart
10.2016 - 12.2017

Deli Associate

Walmart
05.2015 - 10.2016

West Mecklenburg High School
Michaela Jennelle