Michaela Shore
Chesapeake
Overview
11
11
years of professional experience
Work History
Department Manager
Home Depot
Norfolk
08.2024 - 06.2025
- Managed daily operations of the department, ensuring efficient workflow and customer service.
- Trained and developed staff on product knowledge and customer engagement techniques.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Led team meetings to communicate targets, share updates, and gather feedback.
Customer Service Team Lead
Home Depot
Orlando
12.2021 - 07.2024
- Led customer service team to ensure consistent service quality.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely and professional manner.
- Coordinated daily schedules to optimize team performance and coverage.
- Provided feedback to staff on performance and areas for improvement.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
Customer service and sales
Home Depot
Whidbey island
09.2020 - 06.2021
- Resolved customer complaints regarding sales and services.
- Provided customer service and sales support to customers over the phone.
- Provided customer service and sales assistance to customers in store.
- Answered incoming calls from customers, provided customer service and sales support.
- Managed daily store operations, including customer service and sales activities.
- Assisted with training new associates on customer service and sales techniques.
Cashier/ Department manager
Safeway
Whidbey Island
05.2014 - 09.2020
- Managed daily operations of the department, ensuring efficient workflow and customer service.
- Trained and developed staff on product knowledge and customer engagement techniques.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
Oak Harbor High School
Oak Harbor, WA06-2016
Skills
- Customer service
- Sales strategy
- Inventory management
- Conflict resolution
- Effective communication
- Workplace safety awareness
- Employee scheduling
- Relationship building and management
- Goals and performance
- Team building
- Employee training
Timeline
Department Manager
Home Depot
08.2024 - 06.2025
Customer Service Team Lead
Home Depot
12.2021 - 07.2024
Customer service and sales
Home Depot
09.2020 - 06.2021
Cashier/ Department manager
Safeway
05.2014 - 09.2020
Oak Harbor High School