Michael D. Ducksworth
Virginia Beach
Summary
Dedicated Customer Service Leader with proven success in generating results through strong business partnerships. Charismatic presence with the ability to influence, develop, and mentor employees, and effectively communicate strategies with cross-functional teams and isolate and resolve complex challenges. Reputation for being a decisive leader, while being flexible & adaptable to changing business needs.
Overview
7
7
years of professional experience
Work History
Medical Transportation Driver
Ultracare Transportation
Virginia Beach, VA
02.2024 - 11.2025
- Facilitated timely and secure transportation of patients to medical appointments.
- Conducted routine vehicle inspections to maintain safety and operational standards.
- Assisted patients with mobility challenges during boarding and disembarking processes.
- Communicated effectively with healthcare providers to confirm appointment details and patient needs.
Remodeling Crew Member
Walmart
Chesapeake , Virginia
05.2023 - 02.2024
- Collaborated with designers and supervisors to meet project goals.
- Cleaned and disposed of debris to maintain safe and clean working environment.
- Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
- Managed project timelines and resources to complete projects on schedule.
- Assisted in coordination of multiple projects, enforcing adherence to building codes and regulations.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Communicated regularly with management to discuss progress and address any concerns.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Completed tear-down of existing structures to prepare for new construction.
Unarmed Security Officer
Top Guard Security
Norfolk, VA
07.2019 - 05.2023
- Monitor facility and property assigned
- Facilitate routine rounds to ensure ground safety
- Maintain Professionalism and enhanced customer service
- Document daily events reported during shift
- Adhere company Policy and Procedure to mitigate risk
- Communicate effectively to onsite staff
- Process Management with situational decision making and notifications to appropriate personnel
- Ensure personal safety of staff of assigned property
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
Lead Valet Attendant
Sentara Norfolk General Valet
Norfolk, VA
07.2019 - 11.2019
- Parking and retrieving arriving and departing guest vehicles in a safe environment timely
- Retrieve and transport guest luggage and personal items with care
- Escort arriving and departing guests to and from their accommodation
- Train and mentor team members to identify operational process that would eliminate high risk events, to develop team into well managed, high performing teams
- Manage escalated issues and provide direction
- Collaborate with peers to establish best practices
- Inspect vehicles entering and exiting facility for recent damage or existing
- Direct motorist to public parking
- Ensure safety of vehicles on site through regular walk throughs
Store Associate
Food Lion, Overnight Stocker
Chesapeake, VA
01.2019 - 07.2019
- Jet operator unloaded products for restocking
- Unpackaged supplies and refurbish displays with items received per Food Lion Stacking policies and procedures
- Adhere company Policy and Procedure to mitigate risk and ensure personal safety
- Communicate effectively to onsite staff
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Perry Central High
Hattiesburg, MS06.2007
MS Associates of Arts - Music Production
Jones County Jr College, Sail University
EllisvilleSkills
- Customer Service Management
- Objective Analysis
- Customer Satisfaction Enhancement
- Customer Based Agile systems
- Teambuilding & Training
- Process Management
- Teamwork and Collaboration
- Multitasking Abilities
- Active Listening
- Planning and Coordination
- Dependable and Responsible
- Analytical and Critical Thinking
- Flexible and Adaptable
- Self-Motivated
Timeline
Medical Transportation Driver
Ultracare Transportation
02.2024 - 11.2025
Remodeling Crew Member
Walmart
05.2023 - 02.2024
Unarmed Security Officer
Top Guard Security
07.2019 - 05.2023
Lead Valet Attendant
Sentara Norfolk General Valet
07.2019 - 11.2019
Store Associate
Food Lion, Overnight Stocker
01.2019 - 07.2019
MS Associates of Arts - Music Production
Jones County Jr College, Sail University
High School Diploma -
Perry Central High
Music Director
I am currently the lead Musician at my local church where I oversee serval band members to ensure the flow of music within my local ministry. I also assist in the sound management and engineering within the ministry.