Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Gibril Sesay

Stafford

Summary

Dynamic technician with a proven track record at Miracle Method, excelling in troubleshooting and repairs. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Strong skills in installation and repair, combined with critical thinking, drive performance improvement and ensure safety compliance in all tasks.

Overview

3
3
years of professional experience

Work History

Technician

Miracle Method
01.2024 - 02.2025

Clean a shower and tub by pre-treating with tub and tile cleaner, scrubbing with abravise to remove soap scrum.

  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Amazon Associate

Amazon
02.2023 - 05.2024

Scanning products and put them in the right location in the warehouse and also attending to customers.

  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Direct Support Professional

Comfort Homecare Services
03.2022 - 05.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Education

High School Diploma - Social Sciences

SLIMS
Freetown
03.2011

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Installation and repair
  • Documentation and reporting
  • Customer interaction
  • Performance improvement
  • Verbal and written communication
  • Critical thinking
  • Health and safety regulations

Languages

English
Full Professional
Portuguese
Professional Working

Timeline

Technician

Miracle Method
01.2024 - 02.2025

Amazon Associate

Amazon
02.2023 - 05.2024

Direct Support Professional

Comfort Homecare Services
03.2022 - 05.2024

High School Diploma - Social Sciences

SLIMS
Michael Gibril Sesay