Michale Blake
Richmond
Summary
Experienced Medical Assistant with a strong background in medical terminology and patient communication, known for professionalism and flexibility in fast-paced environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Jencare Senior Medical Center
06.2023 - Current
- Experience in taking and recording patients' vital signs and medical history.
- Proficient in performing various clinical tasks such as venipuncture and administering medications.
- Administered medications as directed by healthcare providers.
- Assisted in taking patient medical history and vitals at a busy primary care clinic.
Customer Service Representative
Safelite Call Center
03.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service
Maximus
01.2022 - 05.2023
- Managed high volume of customer inquiries via phone and email in a timely manner.
- Resolved customer complaints and issues with professionalism and empathy.
- Assisted customers with account management and product recommendations.
- Collaborated with team members to improve overall customer satisfaction ratings.
- Handled escalated customer concerns with efficiency and problem-solving skills.
- Handled customer inquiries and concerns via phone and email for an insurance company.
- Assisted customers with policy renewals, updates, and changes to ensure satisfaction and retention.
Medical Assistant
Pinacle Treatment
02.2020 - 01.2022
- Performed patient intake assessments and obtained vital signs accurately.
- Led group therapy sessions for individuals struggling with substance abuse.
- Mentored and supported clients on their journey towards sobriety.
- Developed and implemented treatment plans tailored to each client's needs.
- Conducted assessments and evaluations to determine appropriate intervention strategies.
- Administered prescribed medications to patients in a timely and accurate manner.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Commonwealth Allergy and Asthma
01.2019 - 02.2020
- Performed patient intake assessments and obtained vital signs accurately.
- Assisted physicians with physical examinations and procedures.
- Administered medications and injections as directed by healthcare providers.
- Maintained accurate and updated medical records in compliance with HIPAA regulations.
- Scheduled patient appointments and processed insurance claims.
- Managed inventory of medical supplies and equipment.
Education
Certification in Medical Assistant -
Fortis College
Richmond, Virginia01.2019
Human and Social Services
Bryant and Stratton
Richmond, Virginia05.2025
High School Diploma -
Varina High School
Richmond, VA06-2015
Skills
- Medical terminology
- Patient care
- Phlebotomy
- Electronic health records
- Problem-solving
- Empathy
- Communication
- Client advocacy
- Patient scheduling
- Customer service
- Microsoft Excel
- Microsoft outlook
- Paperwork processing
- Microsoft PowerPoint
- Data collection
- Account updating
- Spreadsheets
Timeline
Medical Assistant
Jencare Senior Medical Center
06.2023 - Current
Customer Service Representative
Safelite Call Center
03.2023 - 08.2024
Customer Service
Maximus
01.2022 - 05.2023
Medical Assistant
Pinacle Treatment
02.2020 - 01.2022
Medical Assistant
Commonwealth Allergy and Asthma
01.2019 - 02.2020
Human and Social Services
Bryant and Stratton
Certification in Medical Assistant -
Fortis College
High School Diploma -
Varina High School
Similar Profiles
Candice TooleyCandice Tooley
Medical Assistant at JenCare Senior Medical CenterMedical Assistant at JenCare Senior Medical Center
Jenny Del RioJenny Del Rio
Referral Coordinator at JenCare Senior Medical CenterReferral Coordinator at JenCare Senior Medical Center
Faryal JafarFaryal Jafar
Primary Care Physician at JenCare Senior Medical CenterPrimary Care Physician at JenCare Senior Medical Center
Scout SimesScout Simes
Account Executive at UKG Inc.Account Executive at UKG Inc.
Tao Yuan (Felix) GuTao Yuan (Felix) Gu
Startup Founder at Zed9 Entertainment LtdStartup Founder at Zed9 Entertainment Ltd