Michale Blake
Richmond
Summary
Dedicated professional in human and social services with a strong commitment to community support. Education includes extensive training in effective communication and collaboration with diverse groups. Eager to apply academic knowledge to create positive impacts in local communities.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Jencare Senior Medical Center
06.2023 - Current
- Experience in taking and recording patients' vital signs and medical history.
- Proficient in performing various clinical tasks such as venipuncture and administering medications.
- Administered medications as directed by healthcare providers.
- Assisted in taking patient medical history and vitals at a busy primary care clinic.
Customer Service Representative
Safelite Call Center
03.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service
Maximus
01.2022 - 05.2023
- Managed high volume of customer inquiries via phone and email in a timely manner.
- Resolved customer complaints and issues with professionalism and empathy.
- Assisted customers with account management and product recommendations.
- Collaborated with team members to improve overall customer satisfaction ratings.
- Handled escalated customer concerns with efficiency and problem-solving skills.
- Handled customer inquiries and concerns via phone and email for an insurance company.
- Assisted customers with policy renewals, updates, and changes to ensure satisfaction and retention.
Medical Assistant
Pinacle Treatment
02.2020 - 01.2022
- Performed patient intake assessments and obtained vital signs accurately.
- Led group therapy sessions for individuals struggling with substance abuse.
- Mentored and supported clients on their journey towards sobriety.
- Developed and implemented treatment plans tailored to each client's needs.
- Conducted assessments and evaluations to determine appropriate intervention strategies.
- Administered prescribed medications to patients in a timely and accurate manner.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Commonwealth Allergy and Asthma
01.2019 - 02.2020
- Performed patient intake assessments and obtained vital signs accurately.
- Assisted physicians with physical examinations and procedures.
- Administered medications and injections as directed by healthcare providers.
- Maintained accurate and updated medical records in compliance with HIPAA regulations.
- Scheduled patient appointments and processed insurance claims.
- Managed inventory of medical supplies and equipment.
Education
Associate of Applied Science - Human and Social Services
Bryant And Stratton
Richmond, Virginia12-2025
Certification in Medical Assistant -
Fortis College
Richmond, Virginia01.2019
High School Diploma -
Varina High School
Richmond, VA06-2015
Skills
- Medical terminology
- Patient care and advocacy
- Phlebotomy skills
- Electronic health records management
- Problem-solving abilities
- Empathy in healthcare
- Effective communication
- Patient scheduling and support
- Customer service excellence
- Microsoft Excel proficiency
- Microsoft Outlook expertise
- Paperwork processing efficiency
- Presentation skills with PowerPoint
- Data collection techniques
- Account management strategies
- Spreadsheet development
- Team collaboration
- Clinical documentation
- Leadership
References
References available upon request.
Timeline
Medical Assistant
Jencare Senior Medical Center
06.2023 - Current
Customer Service Representative
Safelite Call Center
03.2023 - 08.2024
Customer Service
Maximus
01.2022 - 05.2023
Medical Assistant
Pinacle Treatment
02.2020 - 01.2022
Medical Assistant
Commonwealth Allergy and Asthma
01.2019 - 02.2020
Associate of Applied Science - Human and Social Services
Bryant And Stratton
Certification in Medical Assistant -
Fortis College
High School Diploma -
Varina High School