Micheala Jones
Hampton
Summary
Dynamic leader and effective communicator with a proven track record at Charter Senior Living Of Williamsburg, enhancing resident quality of life through personalized care plans and achieving high family satisfaction. Skilled in care planning and compliance oversight, adept at fostering strong relationships with healthcare providers and families, ensuring comprehensive support for memory care residents.
Overview
12
12
years of professional experience
Work History
Memory Care Director
Charter Senior Living Of Williamsburg
12.2012 - 01.2025
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
Education
High School Diploma -
Cardinal School Of Nursing
Williamsburg, VA04-2021
High School Diploma -
Charles City High School
Charles City, VA05-1995
Skills
- Telephone and email etiquette
- Effective communication
- Activity programming
- Activities scheduling
- Client advocacy
- Family support
- Care planning
- Medication management
- Exemplary communication skills
- Compliance oversight
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Memory Care Director
Charter Senior Living Of Williamsburg
12.2012 - 01.2025
High School Diploma -
Cardinal School Of Nursing
High School Diploma -
Charles City High School
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