Michele Baierl

● Monitored the interior and exterior property using CCTV surveillance to include 79 PTZ and 360 view cameras. Notified the shift supervisor of any suspicious activity.

● Entered all relevant radio calls into the database as they are called in from officers, management, facilities, and housekeeping departments.

● Listed all incident reports on the monthly Master Journal Report Log and created a new log sheet at the start of each month.

● Signed in all incoming contractors issuing a contractor badge, keys (if required) and confirming that their Certificate of Insurance is current.

● Tracked suspects movements throughout the property and exported any footage as requested by management and/or law enforcement.

● When instructed by the facilities dept, Called in a service request for any escalator/elevator maintenance issues to the appropriate contractor.

● Maintained the log for any persons banned from the property to include contact violations, shoplifting, trespass, etc. Created a digital and paper folder to be updated if necessary for any future court dates.

● On the first of each month, completed the security services and CCTV status reports to be provided to the security directors and management department.

● Called out the properties fire panel system into a “Test Mode” status when instructed to by facilities / management

● Maintained a tenant compliance log for management for any tenants that did not open on time per their lease agreement.

● Entered and reported any work orders to the facilities department for any repair issues, water leaks etc.

● Recorded any lost and found property into the property book.

● Assigned patrol officers equipment: radio, badge, keys, voice recorder at the beginning of the shift.

● Answered incoming calls and directed where necessary. ● Maintained a general upkeep of the office, wiping down phones, keyboards, equipment, etc.

• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Assisted with insurance questions, eligibility, and prior authorizations of vision benefits for eye wear and contact lenses
• Instructed patients on contact lens insertion and removal and the importance of complying to lens care instruction.
• Maintained inventory levels and accurate records of contact lenses. Placed patient orders with various manufactures.
• Input the patient information and exam findings into electronic medical records system.
• Worked well with patients, staff, and manufacturer representatives.