Michele Peyton
Gordonsville
Summary
Insurance Underwriter with a proven track record at State Farm Insurance, enhancing customer satisfaction and exceeding performance targets. Expert in policy evaluation and risk assessment, I blend critical thinking with exceptional communication to help agents daily. Insurance underwriter with solid experience and knack for communicating and problem solving. Proficient at analyzing data and making informed decisions using available resources. Easily adaptable to changing procedures and guidelines. Known for strong analytical skills, effective written and verbal communication, and keen understanding of regulatory requirements and underwriting guidelines.
Overview
27
27
years of professional experience
Work History
Insurance Underwriter
State Farm Insurance
09.1997 - Current
Current Position:
- On the LIEP Escalation Team evaluating and responding to agent complaints
- Primary current role is PLCC Phones/Chat Hybrid Underwriter
- Present Standard Work Process updates in Team Huddles on a monthly basis
- Participate in training new employees in Zoom Meetings for new hire groups by letting them watch me take calls for 2 hours at a time and teach them how I work and handle calls using Hercules, PDQ notes, OSC, Standard Work processes
- Worked overtime doing fire production work
Previous Work History:
- BLRC Underwriter in Production
- BLRC Policy Service Clerk
Education
Bachelor of Arts - Business Administration And Management
Mary Baldwin College
Virginia05-2001
Skills
- Insurance policy expertise
- Policy evaluation
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking skills
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Decision-making
Timeline
Insurance Underwriter
State Farm Insurance
09.1997 - Current
Bachelor of Arts - Business Administration And Management
Mary Baldwin College
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