Michele Watt
McLean
Summary
Personable and dedicated Customer Service with extensive experience in providing quality service to clients in various domains. Fast learner and easily adapt in a fast paced and new environment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to clientele success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Sales & Leasing Consultant
Vita Tysons Corner Center
Tysons Corner
12.2022 - Current
- Leasing Professional to 429 luxury units including Penthouses; Providing exceptional service to high-end clientele.
- Understanding and anticipating the unique needs and preferences of luxury apartment seekers.
- Maintaining confidentiality and discretion in dealing with high-profile clients.
- Conducted informative and personalized property tours, showcasing the unique features and amenities of each unit to potential residents and encouraged them to fill out applications after property tours.
- Utilized effective communication and negotiation skills to close leases and secure resident renewals.
- Built and maintained strong relationships with current and prospective residents, ensuring a positive leasing experience.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants and checked rental eligibility by following company's verification process.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Collaborated with marketing and leasing team to implement effective advertising strategies, resulting in increased property visibility and traffic in slow season.
- Conducted market survey every week to stay informed about current trends and competitor pricing to set competitive rental rates and incentives.
Leasing Consultant & Assistant Manager
Greystar Property Management
Alexandria
12.2016 - 01.2021
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
Sales & Leasing Consultant
AvalonBay
Herndon
09.2015 - 11.2016
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Handled critical issues to deliver immediate resolution.
- Participated in Sale of property.
- Participated in renovation process.
Executive Assistant/
Logistics Maintenance Training
Alexandria
01.2011 - 02.2015
- Developed effective filing systems for easy retrieval of information when needed.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Followed proper accounting and bookkeeping procedures to support audits.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Education
BBA - Contract Management
Strayer University
Alexandria, VA06-2015
High School Diploma -
Moanalua High School
Honolulu, HI05-2002
Skills
- Excellent Verbal and Written Communication
- Leasing processes
- Property management
- Administrative support
- Maintenance coordination
- Follow-up techniques
- Complex Information Interpretation
- Customer Service Excellence
- Strong Sales and Negotiation Skills
- Time Management and Organizational Skills
- Team Collaboration
- Proficient in Microsoft Office
- Expert in Yardi Software System
- Updating LRO
- Knowledge of Salesforce
- Proficient in using Knock, a CRM performance management platform
Affiliations
- Leadership Roles
- Volunteer Work
- Landlord-Tenant Mediation or Conflict Resolution Activities
- Community Event Planning (e.g., tenant appreciation events)
Accomplishments
- Star Winner for the month with Greystar.
- Increased occupancy rates from 80% to 97% within 3 months.
- Reduced tenant turnover by improving lease renewal rates.
- Implemented maintenance schedules that reduced emergency repairs.
- Supervised a team of leasing agents and maintenance staff.
- Trained new hires
References
References available upon request.
Timeline
Sales & Leasing Consultant
Vita Tysons Corner Center
12.2022 - Current
Leasing Consultant & Assistant Manager
Greystar Property Management
12.2016 - 01.2021
Sales & Leasing Consultant
AvalonBay
09.2015 - 11.2016
Executive Assistant/
Logistics Maintenance Training
01.2011 - 02.2015
BBA - Contract Management
Strayer University
High School Diploma -
Moanalua High School
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