Michelle Apodaca

• Provide comprehensive nursing care for adult patients requiring cardiac monitoring
• Continuously monitor telemetry rhythms and promptly report abnormalities
• Perform head-to-toe and focused cardiac assessments
• Administer medications, IV therapies, and treatments safely and accurately
• Recognize and respond to acute changes in patient condition
• Collaborate with physicians and the interdisciplinary team to coordinate care
• Educate patients and families on diagnoses, medications, and discharge instructions
• Maintain accurate and timely electronic documentation

· Received emergency requests for service by radio and telephone and determined appropriate responses.

· Operates radios, telephone switchboards, alarm systems, recording devices, and computer terminals.

· Relayed precise, accurate information to emergency personnel promptly.

· Verify pertinent information, including address, name, phone numbers, and call information.

· Maintained communications with responding emergency units to assist them in any manner necessary to complete proper responses.

· Enters warrants issued by numerous jurisdictions into system; enters incident reports completed by officers or investigators; enters all information pertaining to report

· Answering inbound calls from customers reporting suspected fraudulent activity on their credit cards

· Taking immediate action to secure the customer’s account by placing temporary holds and canceling cards.

· Investigating and documenting customer disputes

· Accurately recording all relevant information about customer interaction

· Provide clear explanations regarding fraud prevention practices

· Demonstrate ability to work independently and effectively remotely