Michelle Cadiz
Arlington
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
FedEx Office
01.2024 - Current
- Managed store operations alongside the store manager with monthly visual merchandising changes, Inventory management, and daily sales reporting
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Led a team of 7 team members, providing constructive guidance and coaching to ensure compliance with company policies and procedure
- Collaborated in communication between Sales, Customer, and store productions nationwide with our large contracted accounts.
Team Member/Lead Consultant
FedEx Office
09.2022 - Current
- Planned and paced work efficiently to meet daily, weekly and monthly production goals
- Flexible when it comes to scheduling, and accommodating to changes in business needs
- Can speak professionally, confidentially, and effectively
- Provided accurate and appropriate information in response to customers inquiries
- Highly responsive to phone calls and emails
Midnight shift Server
Bob & Edith's Diner
09.2020 - 04.2021
- Gained plenty of experience with customer service, extremely fast paced work space
- Enhanced customer satisfaction, addressing and resolving complaints swiftly.
- Managed high-volume customer requests during peak hours, ensuring efficiency.
- Ensured compliance with health and safety standards, maintaining cleanliness.
Barista and Cashier
Waterhouse Coffee & Juice Bar
02.2019 - 05.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
High School Diploma -
Washington-Lee High School
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
FedEx Office
01.2024 - Current
Team Member/Lead Consultant
FedEx Office
09.2022 - Current
Midnight shift Server
Bob & Edith's Diner
09.2020 - 04.2021
Barista and Cashier
Waterhouse Coffee & Juice Bar
02.2019 - 05.2020
High School Diploma -
Washington-Lee High School
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