Michelle Cline

Responsible for promoting and selling small business insurance products and services across the footprint of the bank.

Reviews and analyzes insurance risks to determine the best approach to each client.

Works with over 100 different carriers and underwriters to help determine clients risks.

Applies knowledge and experience to make appropriate recommendations, provides proposals, responds to inquiries, sells new business and performs all related tasks to facilitate a smooth client experience throughout the sales process.

Maintains detailed records of customer information and policy sales.

Developed marketing strategies to compete with other insurance companies.

Generated revenue by seeking out and capitalizing on new sales opportunities.

Set up clients with new policies, including calculating premiums and establishing payment methods.

Customized insurance programs for individual customers to cover target risk types.

Maintained robust client numbers through effective retention and acquisition strategies.

Scheduled reviews with policyholders to deliver and explain policies, analyze insurance
programs and suggest additions or changes.

Sought out new clients and increased clientele by networking and generating lists of
prospective clients and in book opportunities

Resolved customers' service or billing complaints
Prioritized customers' needs and concerns while helping them through claims

Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.

Performed teller duties as required

Collected information and opened new accounts, entered account information into operating system and filed related forms or other documents
Investigated and corrected errors upon customers' request, according to customer and bank records

Complied with regulatory, legal and ethical requirements to protect bank assets.