Michelle Fontana
Ashburn
Summary
Business operations professional with experience managing AI powered customer engagement platforms, building strong client relationships, and supporting collaboration across business functions. Skilled at relaying complex information into clear solutions, onboarding, and leveraging technology to improve communication.
Overview
4
4
years of professional experience
Work History
Operations Assistant
Volvo Cars
Falls Church, VA
11.2025 - Current
- Managed the dealership’s customer engagement AI platform (Impel), overseeing customer inquiries and ensuring timely, accurate communication.
- Oversaw the dealership’s valet program by educating customers on options for service, including explaining program benefits and pricing.
- Served as a primary point of communication between advisors, customers, and management by relaying customer concerns into adequate information for the service team.
- Supported dealership operations such as vehicle check in, loaner agreements, and customer service on phone calls as well as the front desk.
Internal Communications Intern
CACI International
Reston, VA
05.2024 - 03.2025
- Edited and wrote articles featured on the CACI internal platform by interviewing business leaders and employee resource groups.
- Attended AI and national security events gathering information and translating technical topics into internal communications.
- Developed presentations partaking in executive communications for business sectors across the organization.
Undergraduate Communications Consultant
James Madison University Learning Center
Harrisonburg, VA
01.2023 - 05.2024
- Led one on one coaching sessions with students to improve public speaking, presentations, and communication.
- Evaluated client needs and developed strategies to enhance communication effectiveness.
- Leveraged AI tools that analyzed client feedback and opportunities for improvement.
- Built relationships with faculty and collaborated with other consultants during weekly team meetings.
Education
Bachelor of Science - Communications (Advocacy Concentration)
James Madison University
Harrisonburg, VA05-2025
Study Abroad -
University For Foreigners "Dante Alighieri"
Reggio Calabria, Italy06-2023
Skills
- Client Relationship Management
- Software Training & Onboarding
- Public Speaking & Presentations
- Project Coordination
- Microsoft Office Suite
- Google Workspace
- Stella Architect
- Technical Writing
Timeline
Operations Assistant
Volvo Cars
11.2025 - Current
Internal Communications Intern
CACI International
05.2024 - 03.2025
Undergraduate Communications Consultant
James Madison University Learning Center
01.2023 - 05.2024
Bachelor of Science - Communications (Advocacy Concentration)
James Madison University
Study Abroad -
University For Foreigners "Dante Alighieri"
Leadership & Involvement
Alpha Sigma Alpha
- Executed and planned onboarding events to teach members about our organization.
- Collaborated with chapter leadership to recruit new members.
- Coordinated philanthropy events with organizations such as Mothers Against Drunk Driving and Special Olympics.
Public Relations Student Society of America
- Media Relations Committee: Designed infographics to be featured on the JMU PRSSA Instagram page